Security Officer - Dispatch Monitor

Allied Universal • Naperville Township, IL

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Dispatch Monitor in Aurora, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Dispatch professional supporting a dynamic retail and mall location. In this role, you will monitor activity, coordinate communications, document incidents, and help direct timely responses to security-related needs while delivering outstanding customer service. Guided by our agile, reliable, and innovative approach, you will work as part of a caring team that puts people first and acts with integrity every day.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• CPR certification is preferred.

Responsibilities

• Provide customer service to clients, visitors, and staff by carrying out site-specific procedures, dispatch protocols, and/or appropriate emergency response activities at the location.
• Monitor communication systems, receive calls for assistance, and coordinate the timely dispatch of personnel to reported incidents, service requests, and/or critical situations.
• Respond to incidents and critical situations in a calm, problem-solving manner, documenting key details and communicating updates to site leadership and/or responding personnel.
• Maintain accurate dispatch logs, incident records, and other required reports related to security-related activities, alarms, and/or operational concerns.
• Support security-related operations by monitoring cameras, alarms, and other site systems, helping to identify unusual activity and communicating concerns for follow-up.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED