Security Officer Customer Service

Allied Universal • Council Bluffs, IA

5d • Onsite

About The Position

As a Security Officer Customer Service in Council Bluffs, IA, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. As an Unarmed Patrol Officer at a dynamic industrial construction location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and support a welcoming environment for employees and visitors. This driving post offers the opportunity to deliver exceptional customer service, communicate clearly, and respond professionally to site needs. At Allied Universal, you will thrive in a caring, agile culture built on teamwork, reliability, innovation, and integrity.

Requirements

• A valid driver’s license is required in accordance with Allied Universal driver policy requirements.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• CPR certification is preferred.
• Customer service experience is preferred.
• A state, county, or city-issued security license is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service to clients, visitors, contractors, and employees by carrying out site-specific procedures, access-control practices, and emergency response activities at an industrial construction location.
• Conduct regular and random unarmed patrols of assigned buildings, work areas, parking areas, material storage locations, and perimeter boundaries to help identify and report unusual conditions or unauthorized activity.
• Monitor access points and visitor or contractor activity in accordance with site policies, and document entries, incidents, and observations through required reporting processes.
• Respond to incidents, alarms, medical situations, and other critical events in a calm, problem-solving manner, notifying appropriate site contacts and emergency services when needed.
• Maintain a professional presence while supporting security-related procedures around active construction operations, including changing work conditions and restricted areas.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED