Security Officer Customer Service

Allied Universal • Herndon, VA

4d • Onsite

About The Position

As a Security Officer Customer Service Patrol Agent in Herndon, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic tech location where you will monitor and patrol assigned areas, stay visible to help deter security-related incidents, and support access awareness across the site. This role offers the chance to deliver exceptional customer service and communication in a fast-paced environment while working with a team that values agility, reliability, innovation, care, and integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Being comfortable using a computer or tablet is preferred.

Responsibilities

• Provide customer service to employees, visitors, and vendors by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities at a technology-focused location.
• Respond to incidents, access concerns, and critical situations in a calm, problem-solving manner while documenting observations and reporting relevant details to site contacts and/or Allied Universal leadership.
• Conduct regular and random patrols throughout offices, common areas, parking locations, and perimeter points to help to deter unauthorized activity and identify unusual conditions.
• Monitor entry and exit activity, verify credentials and/or visitor permissions as directed by site policies, and assist with access control processes for staff, guests, and deliveries.
• Support site operations by communicating professionally with personnel, following post orders, and assisting with security-related requests in a dynamic corporate environment.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED