Security Officer Customer Service Rounds

Allied Universal•New York, NY

4d•Onsite

About The Position

As a Security Officer Customer Service Rounds in New York, NY, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an Unarmed Patrol Officer at a busy retail location, where you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and support access control needs. This role is ideal for someone who enjoys customer interaction, strong communication, and teamwork while bringing integrity, reliability, and a caring approach to every shift.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Experience in loss prevention is preferred.
Customer service experience is preferred.
A guard card or license is preferred.
Experience with access control and badge systems is preferred.
A state, county, or city issued security-related license is preferred.

Responsibilities

Provide customer service by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a retail location.
Respond to incidents, disturbances, and/or critical situations in a calm, problem-solving manner, escalating concerns when appropriate.
Conduct regular and random patrols throughout the store, entrances, exits, sales floor, parking areas, and perimeter to help to deter unwanted activity.
Monitor for unusual behavior, policy violations, and/or potential hazards, and document observations and incidents according to site guidelines.
Support store personnel and visitors with directions, access-related questions, and/or assistance during opening, closing, and high-traffic periods.