Security Officer Customer Service Patrol

Allied Universal • Orlando, FL

2d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Service Patrol in Orlando, FL, you will serve and safeguard clients in a range of industries such as Shelter, and more. As an Allied Universal Officer in a shelter location, you will monitor and patrol assigned areas, remain visible to help deter security-related incidents, and support a welcoming environment through strong customer service and communication. This role offers the chance to make a meaningful impact each day while working with a team that values agility, reliability, innovation, care, and integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Comfortable using a computer and/or tablet is preferred.
• A state, county, and/or city issued security-related license is preferred.
• The ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service to residents, guests, staff, and visitors by carrying out security-related procedures, location-specific policies, and/or emergency response activities when appropriate.
• Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, with a focus on de-escalation and respectful communication in a shelter environment.
• Conduct regular and random patrols throughout the location, including common areas, entrances, exits, hallways, and perimeter areas, as assigned.
• Monitor access to the location by observing visitor activity, checking authorized entry points, and reporting unusual or suspicious behavior to site contacts and/or emergency services when needed.
• Document incidents, policy violations, and daily activities in written reports, and communicate relevant information to Allied Universal leadership and/or location personnel.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED