Security Officer Customer Service Patrol Specialist

Allied Universal • New York, NY

4d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Service Patrol Specialist in New York, NY, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an Unarmed Patrol Officer in a dynamic retail location, where you will monitor and patrol assigned areas, stay visible to help deter security-related incidents, and support access awareness throughout the site. This role offers the chance to deliver outstanding customer service, communicate with professionalism, and contribute to a caring, agile, and reliable team that puts people first and acts with integrity every day.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• A guard card or license is preferred.
• Customer service experience is preferred.
• A state, county, or city issued security-related license is preferred.
• Loss prevention experience is preferred.
• Access control and/or badge experience is preferred.

Responsibilities

• Provide customer service to visitors, team members, and/or vendors by carrying out site-specific procedures, access guidance, and when appropriate, emergency response activities within a retail location.
• Respond to incidents, disturbances, and/or critical situations in a calm, problem-solving manner, and document security-related observations and actions according to site policies.
• Conduct regular and random patrols throughout the store, entry points, parking areas, and perimeter to help to deter unwanted activity and identify unusual conditions.
• Monitor customer and employee activity for policy compliance, assist with de-escalation when needed, and report suspicious behavior, hazards, and/or maintenance concerns to the appropriate contact.
• Support loss prevention and other security-related operations by maintaining a visible presence, providing directions and assistance, and communicating clearly with site leadership and emergency personnel when appropriate.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED