Security Officer Customer Care

Allied Universal • Pikesville, MD

2d • Onsite

About The Position

As a Security Officer Customer Care in Pikesville, MD, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Security Officer at a residential community, you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter incidents, and provide professional customer service to residents and visitors. You will communicate clearly, respond to security-related concerns, and support a welcoming environment. Join Allied Universal, where agile, reliable, and innovative teams put people first and act with integrity.

Requirements

• Be at least 21 years of age.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• A guard card or license is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.

Responsibilities

• Provide customer service to residents, visitors, vendors, and/or clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor access to the residential community, verify authorized entry, and maintain visitor, vendor, and incident records in accordance with site procedures.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner, escalating matters as appropriate.
• Conduct regular and random patrols throughout the residential property, including common areas, parking areas, entrances, and perimeter locations, to help deter unauthorized activity.
• Report observed maintenance concerns, suspicious activity, policy violations, and other security-related issues according to site-specific procedures.

Benefits

• Access to a retirement savings plan
• medical, dental, vision, basic life and AD&D, and disability insurance
• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED