Security Officer Control Room Dispatcher

Allied Universal • Santa Clara, CA

1d • Onsite

About The Position

As a Security Officer Control Room Dispatcher in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as a Dispatch professional in a dynamic commercial real estate location, where you will monitor activity, coordinate communications, and support timely responses to security-related situations. In this fast-paced role, you will help maintain organized operations, remain a visible and reliable presence, and deliver outstanding customer service through teamwork, integrity, and a people-first approach.

Requirements

• A minimum of 2 or more years of security-related experience is required.
• Proof of a high school diploma or GED is required by the client.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• The ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.

Responsibilities

• Provide customer service to tenants, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities at the location.
• Monitor dispatch communications, alarms, cameras, phones, and/or radio traffic to receive calls for service and relay information to on-site personnel in a calm, problem-solving manner.
• Respond to incidents, critical situations, and/or service requests by documenting details, prioritizing communications, and coordinating appropriate follow-up with site contacts and responding personnel.
• Maintain accurate logs, incident reports, and activity records to support day-to-day operations, access activity, and other security-related documentation needs.
• Conduct regular and random patrols around the business and perimeter when assigned, noting unusual activity, property concerns, and/or conditions that may require additional attention.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED