Control Room Dispatcher

CHESS•Farmington, NM

11d•Onsite

About The Position

This position serves as the central point of contact between the Department for Public Safety, the San Juan College Community and General Public. This position is responsible for receiving incoming calls for security services, dispatching officers as appropriate, monitoring alarm systems, video surveillance displays and campus emergency alert program as well as properly documenting requests.

Requirements

High school diploma or equivalent is required.
Must demonstrate work experience and education sufficient to thoroughly understand and be able to answer questions and resolve problems.
APCO Telecommunicator 1 Certification, Incident Command Systems 100 & 200 training, and De-escalation training must be completed within 6 months of hire.

Nice To Haves

Previous experience in a similar position preferred.

Responsibilities

Receives telephonic calls concerning crimes, emergencies, and other requests for security assistance.
Contacts San Juan County Dispatch as needed to obtain outside agency assistance such as Fire, EMS and Police.
Operates a computer aided mobile dispatch (CAD) system, and a multichannel radio console.
Controls electronic access to campus secured areas; monitors the departments video surveillance camera and intercom systems.
Monitors fire and burglar alarms and I.T. alarm systems for all campus buildings.
Broadcasts orders to security officers in vicinity to investigate complaint or requests for service when appropriate; relays instructions or questions from remote units.
Coordinates emergency alert system in the event of a campus emergency.
Provides Badge ID issuance, parking permits and digital/ink fingerprinting services for the campus community.
Relays radio and telephone messages between security officers and the campus community.
Responds to questions from walk-in and telephone traffic.
Performs various clerical duties including completing the electronic dispatch log and filing reports.
Completes appropriate notifications to campus personnel and administrators during emergency situations.
Serves as Campus Security Authority as outlined by the Clery Act.
Performs miscellaneous job-related duties as assigned.