Security Officer Commissioned 1st Shift

Fort Worth Zoo•Fort Worth, TX

3d•Onsite

About The Position

This position will assist in the provision of safety and security of guests, staff, collection animals and property. The Security Officer will perform routine patrols, observe the Zoo during evening and overnight hours for any out of the ordinary activities, and act as an Ambassador of the Fort Worth Zoo at all times. They will interact with Zoo guests in a courteous manner, providing information and directions, assisting with lost children and injured guests. The role involves responding to and enforcing violations of laws and Zoo policies, mitigating and defusing security-related incidents, and safeguarding company assets. The officer will also respond to medical and emergency situations, control access through assigned gates, conduct building inspections, and manage alarms. Reporting of all incidents and activities is required, along with practicing good safety awareness and maintaining proficiency in the use of assigned equipment.

Requirements

Must be licensed by Texas Department of Public Safety Private Security Bureau (DPS-PSB)
Commissioned Security Officer with valid security license
Must function in a non-discriminatory manner
Must possess the ability to make mature and sound judgments, defuse and resolve conflicts
Must have capacity to perform under stress when confronted with an emergency, unusual, or dangerous situations
Available to work a variety of shifts including days, evenings, and midnights as well as weekends and holidays and overtime
Must be at least 18 years of age
High school diploma or equivalent required

Nice To Haves

Prior experience in security field (proprietary or contract security force), law enforcement, military police, emergency services, completion of a recognized law enforcement or security academy or college courses in criminal justice/ law enforcement/ public safety/ emergency management - a plus but not necessary
Current First Aid, CPR, and AED certifications through the American Red Cross or an equivalent organization are preferred

Responsibilities

Perform routine foot, bike and vehicular patrols throughout the facility and parking lots
Observe Zoo during evening and overnight hours for any out of the ordinary activities
Act as an Ambassador of the Fort Worth Zoo at all times
Interact with Zoo guests in a courteous manner, providing information and directions, assisting with lost children and injured guests
Perform all duties in accordance with established policies, procedures and guidelines
Address and handle the public in a calm, professional and ethical manner; responding appropriately to guest requests and complaints in an accurate, courteous and prompt manner
Respond to and enforce violations of local, state and federal laws and compliance with Zoo policies, with respect to infractions occurring on Zoo property and in the immediate perimeter area (includes parking lots). Infractions of the law occurring off Zoo property will require response but not enforcement. Those infractions will be reported to the appropriate law enforcement agencies or Zoo department
Respond to security related incidents occurring on Zoo property, mitigating and defusing situations
Safeguard company assets, property, equipment and facilities against illegal and destructive acts
Respond to medical related situations and incidents; will administer first aid and CPR assistance (within certification and training limits) when appropriate and arrange for emergency medical attention through the duty supervisor as necessary
Respond to and control emergency situations; perform crowd control duties, administer first aid and CPR when appropriate (within certification and training limits), and arrange for emergency medical, fire and law enforcement response as determined necessary by Public Safety management
While on patrol or at a stationary post, will be vigilant to observe, report and note any possible safety or hazardous situations
Control access to the Zoo through assigned gates; checking, logging and clearing authorized personnel and vehicles who present proper identification or passes when attempting to gain access to the zoo
Conduct building inspections and patrol
Respond to and manage all alarms i.e. intrusion, burglar, fire etc., as dispatched in coordination with the duty supervisor
Perform all duties and responsibilities as assigned
Ensure proper use and security of Zoo equipment; operate and maintain equipment and vehicles in accordance with established policies and procedures
Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lots) relative to the Fort Worth Zoo
Practice good safety awareness at all times. Ensure the cleanliness of the Zoo assisting in picking up trash
Participate in job-related training courses to maintain skills, knowledge and abilities necessary to perform essential duties safely and professionally
Maintain proficiency in the use of all assigned officer protective equipment and restraining devices
Use sound judgment when assessing and responding to routine as well as emergency situations
Maintain open and professional communication with Shift Supervisors and management
Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer - with or without specific instructions to do so - of employees, guests and concession partners
Maintain strict confidentiality of information related to incidents or events involving the Zoo to unauthorized personnel i.e. radio, television, newspapers and other press/media personnel

Benefits

Medical and Prescription Drug (Employee Coverage 90% Employer Paid, Dependent Coverage 55% Employer Paid)
Vision
Dental
Basic Life AD&D (100% Employer Paid)
Short Term Disability (100% Employer Paid)
Long Term Disability (100% Employer Paid)
Supplemental Life
Flexible Spending Account
401k
Paid Time Off (Accrual Equivalent to 5 Weeks Per Year)
PTO Rollover
PTO Sell Back
Free Zoo Membership
Free Guest Passes
Discounts on Food, Merchandise, Attractions, Admission and Programs