Security Officer Commissioned 1st Shift

Fort Worth Zoo•Fort Worth, TX

2d•Onsite

About The Position

This position will assist in the provision of safety and security of guests, staff, collection animals and property. The Security Officer will perform routine patrols, observe the Zoo for any out of the ordinary activities, act as an ambassador, and interact with guests in a courteous manner. They will address and handle the public professionally, respond to and enforce violations of laws and Zoo policies, and safeguard company assets. The role also involves responding to medical and emergency situations, controlling access, conducting building inspections, managing alarms, and submitting written reports. The officer must practice good safety awareness, maintain proficiency with protective equipment, use sound judgment, and maintain confidentiality.

Requirements

Must be licensed by Texas Department of Public Safety Private Security Bureau (DPS-PSB).
Commissioned Security Officer with valid security license.
Must function in a non-discriminatory manner.
Must possess the ability to make mature and sound judgments, defuse and resolve conflicts.
Must have capacity to perform under stress when confronted with an emergency, unusual, or dangerous situations.
Available to work a variety of shifts including days, evenings, and midnights as well as weekends and holidays and overtime.
Must be at least 18 years of age.
High school diploma or equivalent required.
Successful completion and current certification as a Commissioned Security Officer through the Texas Department of Public Safety, Private Security Bureau.
Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability.

Nice To Haves

Prior experience in security field (proprietary or contract security force), law enforcement, military police, emergency services, completion of a recognized law enforcement or security academy or college courses in criminal justice/ law enforcement/ public safety/ emergency management - a plus but not necessary.
Current First Aid, CPR, and AED certifications through the American Red Cross or an equivalent organization are preferred.

Responsibilities

Perform routine foot, bike and vehicular patrols throughout the facility and parking lots.
Observe Zoo during evening and overnight hours for any out of the ordinary activities.
Act as an Ambassador of the Fort Worth Zoo at all times.
Interact with Zoo guests in a courteous manner, providing information and directions, assisting with lost children and injured guests.
Perform all duties in accordance with established policies, procedures and guidelines.
Address and handle the public in a calm, professional and ethical manner; responding appropriately to guest requests and complaints in an accurate, courteous and prompt manner.
Respond to and enforce violations of local, state and federal laws and compliance with Zoo policies, with respect to infractions occurring on Zoo property and in the immediate perimeter area (includes parking lots). Infractions of the law occurring off Zoo property will require response but not enforcement. Those infractions will be reported to the appropriate law enforcement agencies or Zoo department.
Respond to security related incidents occurring on Zoo property, mitigating and defusing situations.
Safeguard company assets, property, equipment and facilities against illegal and destructive acts.
Respond to medical related situations and incidents; will administer first aid and CPR assistance (within certification and training limits) when appropriate and arrange for emergency medical attention through the duty supervisor as necessary.
Respond to and control emergency situations; perform crowd control duties, administer first aid and CPR when appropriate (within certification and training limits), and arrange for emergency medical, fire and law enforcement response as determined necessary by Public Safety management.
While on patrol or at a stationary post, will be vigilant to observe, report and note any possible safety or hazardous situations.
Control access to the Zoo through assigned gates; checking, logging and clearing authorized personnel and vehicles who present proper identification or passes when attempting to gain access to the zoo.
Conduct building inspections and patrol.
Respond to and manage all alarms i.e. intrusion, burglar, fire etc., as dispatched in coordination with the duty supervisor.
Perform all duties and responsibilities as assigned.
Ensure proper use and security of Zoo equipment; operate and maintain equipment and vehicles in accordance with established policies and procedures.
Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lots) relative to the Fort Worth Zoo.
Practice good safety awareness at all times.
Ensure the cleanliness of the Zoo assisting in picking up trash.
Participate in job-related training courses to maintain skills, knowledge and abilities necessary to perform essential duties safely and professionally.
Maintain proficiency in the use of all assigned officer protective equipment and restraining devices.
Use sound judgment when assessing and responding to routine as well as emergency situations.
Maintain open and professional communication with Shift Supervisors and management.
Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer - with or without specific instructions to do so - of employees, guests and concession partners.
Maintain strict confidentiality of information related to incidents or events involving the Zoo to unauthorized personnel i.e. radio, television, newspapers and other press/media personnel.

Benefits

Medical and Prescription Drug (Employee Coverage 90% Employer Paid, Dependent Coverage 55% Employer Paid)
Vision
Dental
Basic Life AD&D (100% Employer Paid)
Short Term Disability (100% Employer Paid)
Long Term Disability (100% Employer Paid)
Supplemental Life
Flexible Spending Account
401k
Paid Time Off (Accrual Equivalent to 5 Weeks Per Year)
PTO Rollover
PTO Sell Back
Free Zoo Membership
Free Guest Passes
Discounts on Food, Merchandise, Attractions, Admission and Programs