Security Officer and Console Operator

New Museum of Contemporary Art•New York, NY

1d•$0 - $21•Onsite

About The Position

The New Museum is seeking a highly professional and customer-focused Security Console Operator to support the safety, security, and daily operations of the museum. This position plays a critical role in maintaining a safe, welcoming, and inclusive environment for visitors, staff, collections, and property. The Security Console Operator is responsible for monitoring security, fire, and life-safety systems; managing access control; coordinating emergency communications; documenting incidents; and supporting security operations through continuous surveillance and effective communication. The ideal candidate will demonstrate strong situational awareness, sound judgment, and exceptional customer service while maintaining a calm and professional demeanor in both routine and emergency situations.

Requirements

Valid New York State Security Guard License.
Valid FDNY S-95 Certificate of Fitness.
Valid FDNY F-03 Certificate of Fitness.
High school diploma or equivalent.

Nice To Haves

Previous experience in a security operations center, console operator, dispatch, or front desk security role.
Experience monitoring CCTV, access control, and life-safety systems.

Responsibilities

Monitor CCTV surveillance systems and respond promptly to suspicious activity, security concerns, and operational issues.
Monitor fire alarm, life-safety, and other security systems and initiate appropriate response procedures when alarms occur.
Manage routine and emergency communications through telephones, radios, intercom systems, and other communication platforms.
Operate and monitor two-way communication systems in support of security personnel and emergency response operations.
Execute emergency notification procedures in accordance with museum policies, post orders, and emergency response plans.
Verify credentials and ensure only authorized individuals are granted access to restricted areas.
Control, issue, and track keys, radios, and other security equipment in accordance with established procedures.
Report missing, damaged, or malfunctioning equipment and systems.
Serve as the primary communication link between Security and other museum departments to facilitate effective coordination and response.
Escalate emergencies, critical incidents, complaints, unusual occurrences, and safety concerns to Security Supervisors and the Director of Security as appropriate.
Maintain accurate and detailed records, including incident reports, deliveries, daily activity logs, pass-down reports, equipment logs, and investigative documentation.