Security Officer Access Desk

Allied Universal • Austin, TX

2d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Access Desk in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic tech location as a Front Desk Officer, where you will help manage access, welcome visitors, support security-related procedures, and deliver exceptional customer service and communication. In this highly visible role, you will be part of a team that is agile, reliable, and innovative, with a caring culture that puts people first and acts with integrity.

Requirements

• Customer service experience is preferred.
• Access control and badge experience is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service by greeting employees, visitors, and vendors at the front desk, following site-specific access procedures and security-related policies for a technology, media, and telecommunications location.
• Monitor lobby activity, verify identification and/or visitor credentials, maintain visitor logs, and help to deter unauthorized access through attentive front desk presence.
• Answer questions, provide directions, and support badge issuance, sign-in processes, and related front desk administrative tasks in accordance with site requirements.
• Respond to incidents, unusual activity, and critical situations in a calm, problem-solving manner, and communicate with site contacts and/or emergency responders when appropriate.
• Observe cameras, alarms, and entry points from the front desk area, document security-related events, and report concerns according to post orders and company procedures.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED