Security - Night

Full House Resorts•Cripple Creek, CO

2d•Onsite

About The Position

Responsible for protecting guests, employees, and casino assets as directed. Responds efficiently and effectively to requests from guests and employees regarding emergency or security assistance. Controls emergency situations and minimizes risk to employees and guests. Follows established security protocols to ensure property is safe. Receives technical direction and guidance from Security Lead. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Develops and maintains effective working relationships and good customer service skills with all guests and employees. Investigates incidents by asking questions, taking and analyzing statements, securing and reporting evidence, as directed and, makes an accurate record of all investigations. Incumbents may provide emergency First Aid and CPR, only once properly trained and certified, and only when needed to provide for the safety of casino guests and employees. Escorts transfer of money and assets throughout the casino when required. Assists by lifting or carrying money and assets for fills or cage transfers to designated locations. Patrols casino parking lots, as directed, including customer vehicles, shuttles, and charter buses to ensure the safety and security of guests and employees and for compliance with casino security policies and procedures. Monitors casino for potential problems occurring with excessive alcohol consumption and/or unacceptable behavior. Acts to remedy situations in a calm and professional manner. Wears and maintains all uniforms properly, including nametag and gaming license. Reports violations of casino security policies and procedures, as directed. Maintains alertness for performance of all responsibilities. Prior to taking action, exercises caution and evaluates circumstances for appropriate security or safety response. Keeps the supervisor informed of any concerns. Verify customers are 21+ years of age and provide them with wristbands. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Performs other duties, including special projects, as needed and directed.

Requirements

Demonstrated experience in security operations, preferably within a gaming environment.
Demonstrated effective and diplomatic customer service and communication skills, including contact with employees, customers, and law enforcement.
Experience handling difficult customer relations and incidents.
Demonstrated experience in crowd control.
Demonstrated knowledge and hands-on application of self-defense skills.
Graduation from high school or equivalent.
One (1) or more years of recent and related experience in security, preferably in a gaming environment.
Must have a valid and current State of Colorado Gaming License.
Must be at least eighteen (18) years of age.
Ability to remain calm in stressful situations.
Detail oriented.
Excellent customer service skills.

Nice To Haves

Graduation from a law enforcement or criminal justice course is preferred.
CPR and First Aid Certification are preferred.

Responsibilities

Protecting guests, employees, and casino assets.
Responding to requests for emergency or security assistance.
Controlling emergency situations and minimizing risk.
Following established security protocols.
Developing and maintaining effective working relationships and good customer service skills.
Investigating incidents, taking statements, securing evidence, and making accurate records.
Providing emergency First Aid and CPR when trained and certified.
Escorting transfers of money and assets.
Assisting with lifting or carrying money and assets for fills or cage transfers.
Patrolling casino parking lots to ensure safety and security.
Monitoring casino for problems related to excessive alcohol consumption or unacceptable behavior.
Wearing and maintaining uniforms properly.
Reporting violations of casino security policies and procedures.
Maintaining alertness for performance of all responsibilities.
Evaluating circumstances for appropriate security or safety response.
Keeping the supervisor informed of concerns.
Verifying customers are 21+ years of age and providing wristbands.
Ensuring regular and reliable attendance, punctuality, and consistent presence during scheduled work hours.
Performing other duties, including special projects, as needed and directed.