Security Monitoring & Dispatch Analyst

Black Knight Security•Pittsburgh, PA

7h•Onsite

About The Position

Black Knight Security is a leading provider of comprehensive security solutions, dedicated to safeguarding our clients' assets and ensuring a secure environment. We are currently seeking a highly skilled and motivated Security Monitoring & Dispatch Analyst to join our dynamic team. This is an in-office position, and candidates must reside in the Pittsburgh, PA area. The role involves utilizing advanced security camera systems, dispatching mobile patrol officers, managing video intercom calls, reviewing security footage, and preparing incident reports.

Requirements

2-years experience in security/computer or technology experience
Proven experience as a Security Monitoring & Dispatch Analyst/Patrol Officer or in a similar role.
Must have a driver's license with a clean driving record.
Proficiency in operating and troubleshooting security camera systems and related technology.
Strong communication and interpersonal skills to effectively coordinate with mobile patrol officers and other team members.
Knowledge of security protocols, emergency response procedures, and incident reporting.
Ability to multitask and make quick, sound decisions in high-pressure situations.
Familiarity with video intercom systems and access control procedures.

Nice To Haves

Relevant certifications in security operations and surveillance are a plus.

Responsibilities

Utilize advanced security camera systems to monitor and analyze live feeds for any suspicious activities or potential security threats.
Respond promptly to alarms and alerts generated by the security cameras, taking appropriate actions as needed.
Coordinate and dispatch Mobile Security Specialists to respond to security incidents or alarms identified through camera monitoring.
Communicate effectively with mobile patrol units to ensure timely and appropriate responses to incidents.
Initiate video intercom calls from various access points, verifying the identity of individuals and granting access to authorized personnel.
Act as the first point of contact for visitors, providing guidance and assistance as required.
Conduct detailed reviews of recorded security footage to investigate incidents, identify potential security breaches, and gather evidence.
Collaborate with law enforcement and internal teams to provide video evidence for investigations.
Prepare accurate and timely incident reports detailing security events, actions taken, and recommendations for improvement.
Maintain comprehensive records of security incidents and responses.