Security Manager

Arizona Charlie’s Decatur and Boulder•Decatur, IL

13d

About The Position

The Armed Security Manager oversees the day-to-day operations of the Security Department at Arizona Charlie's, LLC. This leadership role provides direct supervision of team activities and guides staff in maintaining high standards of safety and service. The manager monitors and patrols assigned areas to help create a secure environment for guests, team members, and company assets. The position also oversees staffing and departmental administration, responds to incidents, and supports compliance with gaming laws, company controls, policies, and applicable federal regulations. It is classified as safety-sensitive and requires successful completion of pre-employment screening. Armed-role employment is contingent on meeting and maintaining applicable qualifications, including background, drug and/or alcohol, psychological and fitness-for-duty, firearms, and licensing requirements. Candidates who do not pass the psychological evaluation may be considered for an unarmed role, but placement is not guaranteed.

Requirements

At least 3 years of law enforcement, military, EMT, or related experience, including leadership or progressive responsibility in security or protective services.
Proven ability to make effective decisions under pressure and in dynamic environments.
Strong interpersonal and communication skills to influence, coach, and resolve conflict across organizational levels.
Ability to adapt leadership style to changing business needs and team dynamics.
Commitment to fostering an inclusive, respectful, high-performing workplace culture.
Proactive problem-solving mindset focused on accountability and continuous improvement.
Ability to prioritize and manage multiple responsibilities, meet deadlines, and drive results.
Flexible and dependable schedule availability.
Ability to access and input information using a moderately complex computer system.
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools such as Microsoft Teams.
Successful completion of pre-employment drug screening, including marijuana testing.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both verbally and in writing.
Obtain and maintain all work cards required by the company: Alcohol Awareness Card, Nevada Gaming Registration, driver's license, 10-year DMV history report, and Concealed Carry Weapon Permit.
Verify right to work in the United States.
Candidates selected for armed positions must successfully complete required pre-employment screening, including a comprehensive background investigation, drug and/or alcohol screening, psychological evaluation and fitness-for-duty assessment, and firearms qualification and licensing where applicable.
Armed-position candidates may be required to satisfy other regulatory, gaming, company, licensing, or law-enforcement requirements and must maintain all qualifications required to perform armed security duties safely and effectively.

Responsibilities

Recruit, onboard, schedule, coach, evaluate, and manage department staff to support performance, engagement, and company service standards.
Translate organizational goals into actionable plans and drive strategic initiatives under division leadership, ensuring team alignment, accountability, and timely delivery.
Establish and uphold departmental service standards that meet or exceed guest expectations and operational goals.
Patrol the casino and hotel property to detect safety or security hazards and intervene proactively.
Oversee transfers of money, chips, and tokens on the casino floor; manage hopper fills, credit transportation, and armored escort procedures.
Investigate and document incidents involving guests, employees, or property; secure crime scenes and submit detailed incident reports.
Provide backup for Security Officers when necessary, including staffing coverage and direct response.
Attend departmental meetings to facilitate communication and coordination across shifts.
Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations where applicable.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company guest-service standards.
Perform other duties as assigned.