Security Manager - Grave

Caesars Entertainment•Baltimore, MD

4d•Onsite

About The Position

The Security Manager manages security activities and personnel assigned to a shift (Grave shift). This role provides leadership and direction to create a safe environment for guests and employees, supervises Security Supervisors, and ensures compliance with all casino policies and Maryland Lottery and Gaming Control Agency regulations. The manager acts as a role model, coaches employees, and endorses the business objectives, ethics, and values of Caesar's Entertainment.

Requirements

High school graduate or equivalent
5 years of law enforcement experience and/or casino security experience
3 years supervisory experience
Must possess the ability to interact in a professional manner with the general public
Must possess investigation skills
Must possess excellent written and verbal communication skills
Must possess excellent customer and employee relations skills
Must be able to instill a commitment to teamwork in shift personnel
Must possess strong leadership, supervisory, and interpersonal skills
Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts
Must be able to work varied shifts, weekends, and holidays as needed
Must possess the ability to speak distinctly and persuasively
Must present a well groomed appearance
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
Must possess the ability to effectively work with all Horseshoe Casino Baltimore departments as required

Responsibilities

Supervises Security Supervisors.
Ensures compliance with all casino policies.
Provides leadership and direction to create a safe environment for guests.
Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
Acts as a role model and coaches employees, developing them using a consistent, approachable demeanor, and clearly articulating expectations.
Endorses the business objectives, ethics, and values of Caesar's Entertainment.
Ensures that each team member clearly understands and is held accountable for their respective performance expectations.
Directs all activities on the assigned shift.
Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance.
Handles compliance matters related to the Security Department.
Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances.
Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes.
Monitors the exclusion list and ensures effective enforcement where appropriate.
Is accountable for service goals and objectives as well as customer complaints and claims.
Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs.
Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling.
Counsels, guides, and instructs personnel on the proper performance of their duties.
Cooperates with federal, state and local law enforcement agencies.
Is responsible for the safety and well being of guests and employees.
Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood.
Is responsible for reviewing and approving all documents as needed.
Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management.