Security Manager

OMERS•Edmonton, AB

3d•Onsite

About The Position

We are seeking a highly motivated Security Manager to join our team at Kingsway Mall. In this role, you will provide strategic leadership and operational oversight of the centre’s Security and Life Safety programs. This role is responsible for protecting the property, tenants, employees, and customers through the development and execution of comprehensive security, emergency preparedness, and risk mitigation strategies. The Security Manager leads a third-party security service provider through established service standards, and fosters strong relationships with internal and external stakeholders to ensure a safe, secure, and welcoming environment.

Requirements

5-8 years of security experience, preferably in a retail or large public environment
3-5 years of leadership or supervisory experience
First Aid & CPR Certification

Nice To Haves

Post-secondary education in Law Enforcement, Security, Justice Studies, or related field
Training or certification in Emergency Management or Health & Safety
Valid Security License

Responsibilities

Provide leadership, direction, and oversight for the Security function, ensuring alignment with corporate standards and site objectives
Drive a customer-first security culture, integrating safety with customer experience
Maintain effective operational processes including SOPs, incident reporting, scheduling, and daily security procedures
Coach and support supervisors to ensure strong frontline leadership and consistent service delivery
Identify risks, trends, and opportunities, and implement continuous improvements to security programs
Develop, implement, and continuously enhance the Emergency, Fire & Life Safety Plans and Programs in collaboration with Operations, ensuring compliance with corporate, regulatory and provincial requirements
Plan and lead quarterly safety drills and training exercises, including fire drills, evacuations, and emergency response scenarios (e.g. Lockdown)
Ensure ongoing training and preparedness of tenants and internal teams for emergency response
Oversee building access control systems, security technology, and related infrastructure, ensuring effectiveness and continuous improvement
Conduct regular audits, risk assessments, and program reviews to ensure readiness and compliance
Manage the third-party security services contract, ensuring service delivery meets site and corporate standards
Establish and communicate clear performance expectations, conduct standards, and customer service objectives
Monitor and evaluate contractor performance, using objective, documented criteria
Escalate service issues and request corrective action through contractor leadership, in accordance with corporate guidelines
Build and maintain strong relationships with: Tenants and retail partners, Edmonton Police Service, fire services, and emergency responders, Community stakeholders and industry peers
Collaborate with internal teams to support shared communication and inter-departmental cooperation
Support tenant openings, events, and high-traffic periods with proactive security planning
Lead tenant-facing security awareness and training programs
Ensure compliance with applicable Occupational Health & Safety legislation and corporate requirements
Manage liability claims (e.g., medical incidents, slip and falls) in collaboration with risk and insurance teams
Develop and manage the Security operating and capital budgets, including forecasting, accruals, and cost control
Identify opportunities to optimize service delivery and enhance value from contracted services
Develop and implement security, loss prevention, and tenant awareness programs
Lead special projects and corporate initiatives related to security and safety
Monitor industry trends and emerging risks, recommending enhancements to site programs
Drive a culture of continuous improvement across all security and life safety functions