Security Manager
About The Position
Securitas Security Services USA, Inc. is seeking a Security Manager (SSL) to lead security operations for a key client in Manhattan, NY. This role is responsible for contract compliance, operational performance, and financial targets. The ideal candidate is a seasoned leader with experience managing high-profile client accounts, mentoring managers, and building a strong culture of service and accountability, while serving as the primary client liaison. The Security Manager will oversee day-to-day operations, lead and develop a team of security supervisors and officers, drive operational improvements, monitor key performance indicators (KPIs), manage budgets, and partner with HR, Training, and Compliance to ensure alignment with corporate standards.
Requirements
- Bachelor’s degree in Criminal Justice, Business Administration, or related field is required.
- 8-10 years of law enforcement and/or military experience is required.
- Current driver’s license with a clean driving record.
- Strong customer service orientation with effective problem-solving skills.
- Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
- Excellent verbal and written communication skills.
- Demonstrated ability to hire, develop, motivate, and retain staff.
- Availability to respond to emergencies outside normal working hours.
Nice To Haves
- Experience in security operations or scheduling is a plus.
Responsibilities
- Develop and achieve weekly, monthly, and quarterly operational goals.
- Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
- Collaborate with functional departments to meet business objectives.
- Participate in company and client initiatives, committees, and task forces.
- Recruit, hire, and retain top operations professionals.
- Set and monitor performance goals for security teams.
- Ensure timely completion of performance reviews, development plans, and improvement processes for employees.
- Identify and address performance gaps within teams.
- Ensure completion of all required training and encourage professional development.
- Conduct regular meetings to review goals, share best practices, and celebrate achievements.
- Deliver 100% customer satisfaction through frequent client engagement.
- Resolve customer service-related issues promptly and effectively.
- Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.
- Manage daily staffing and administrative functions for assigned locations.
- Conduct quality assurance inspections and monitor Security Officer performance.
- Serve as a liaison between Securitas and client representatives.
- Oversee the training and operations of Field Supervisors and Security Officers.
- Ensure compliance with company policies, post orders, and contract requirements.
Benefits
- Competitive Salary: $110,000 - $114,753 annually
- Medical, dental, vision, and life insurance
- 10 accrued vacation days, 4 personal holidays, 6 sick days
- 401K with company matching
- Continuous training and leadership development programs.
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
