Security Zone Manager

Loews Hotels•Orlando, FL

5d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. The Security Manager will work the opposite shift, and perform the duties of the Director of Security in his absence. The Security Manager directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a four-star hotel. The position will provide such services in accordance with legal requirements and Loews Hotels corporate guidelines. It will oversee continuous security rounds and inspections of all guests and back of house areas, and direct proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues. Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.

Requirements

Minimum five years experience as a Security Supervisor or five years related management experience
Outstanding organization, planning, and leadership skills
Thorough knowledge of OSHA regulations
Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel
Able to make decisions on imperfect information
Agility in multi-tasking
Bias toward action
Strong investigative skills
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

Decisiveness
Agility in multitasking

Responsibilities

Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
Direct and maintain continuous physical property rounds by Security personnel
Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
Resolve, document, and track all security related issues or problems
Interact and coordinate activities with Risk Management
Respond to all general liability insurance claims
Chair property Safety Committee and coordinate all monthly safety meetings
Direct the development of hotel safety incentive/loss prevention program
Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
Maintain driver’s list of hotel employees who are approved to operate company vehicles
Review all reports regularly for completeness and accuracy
Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
Inform General Manager of all matters concerning safety and security
Be knowledgeable of detailed emergency evacuation plan specifically concerning fire procedures
Work with hotel department managers to coordinate hotel safety program
Work with department managers to develop customized work area safety sheets
Maintain adherence to Bloodborne Pathogen Exposure Control program.
Train personnel regarding policies and procedures.
Have appropriate equipment located at hotel.
Conduct detailed investigations into work-related injuries
Responsible for the search, storage and return of all lost and found items
Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
Instruct and supervise new Security personnel during their first few months of employment
Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
Oversee Responsible Vendor and first-aid training of all Security officers
Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
Monitor operation status of CCTV security system and radio and paging equipment
Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
Maintain comparison statistics: Room losses, total number of incidents, number of employee accidents and resultant cost in terms of money and lost work, and number of guest accidents
Coordinate random locker checks as necessary
Encourage a positive attitude among employees and ensure that all guests, employees, and management are treated with courtesy and respect
Notify General Manager and/or respective department heads fully and completely of all appropriate problems and unusual matters of significance
Follow New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
Interview, train, praise, coach, counsel, and discipline according to Loews standards
Is polite, friendly, and helpful to guests, management, and employees
Promote and apply teamwork skills at all times
Attend all appropriate hotel meetings and training sessions
Maintain cleanliness and excellent condition of equipment and work area
Execute emergency procedures in accordance with hotel standards
Comply with safety regulations and procedures
Comply with all hotel standards, policies, and rules
Remain current on hotel information and changes