Zone Manager

Paradies Lagardère•Warwick, RI

2d•Onsite

About The Position

The Zone Manager will partner with and assist the Assistant Manager and General Manager in the operation of store(s) through leadership, managing, training, coaching and mentoring fellow associates to deliver a first-class customer experience relative to service and in-store execution. Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Requirements

Demonstrated selling experience in a fast paced, service-oriented retail setting: excellent understanding of the company standards, processes, policies and practices.
Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes, policies and practices.
Demonstrated ability to provide supervisory guidance to a team and instill trust.
Supervisory work; significant interpersonal relationship skills.
Must be able to perform a 45-hour minimal weekly work schedule.
Ability to work various shifts in a 7/365 day team oriented environment
Excellent customer service skills and ability to communicate effectively using the English language
Strong interpersonal/organizational skills with ability to motivate others
Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Supervisery: 2 years (Required)
Customer Service: 2 years (Required)

Nice To Haves

Computer literacy and working knowledge of MS Office preferred

Responsibilities

Exceed First Class Service standards and behavior with every customer, business partners and peers
Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.
Facilitate opening and closing procedures for all stores
Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
Ensure store merchandising standards are consistently executed per the company guidelines
Coordinate and monitor staffing levels to maximize sales and service potential
Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
Direct, coach, and train Associates in their daily job assignments
Represent and support the company by fostering strong business relationships within the airport community
Contribute feedback on Associate reviews and provide input on Associate counseling
Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
Coordinate, monitor and align team resources to maximize sales and service potential
Resolve basic IT /register issues and escalate as necessary
Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
Prepare for and participate in inventories; verify high risk counts
Communicate daily with the team; look for additional ways to drive business through product, processes, or people
Serve as the Manager on Duty providing leadership during assigned shifts
Monitor and address performance issues in a timely manner through a partnership with AGM or GM
Other duties as assigned