Security Lieutenant

Orlando Health•Orlando, FL

5d•Onsite

About The Position

Orlando Health Dr. P. Phillips is a recognized "Best Regional Hospital" and a "Best Place to Work in Healthcare." This award-winning facility has been serving the community since 1985, offering a wide range of specialty services with a highly qualified team. In 2025, the hospital opened an onsite Team Member Wellness Center featuring a state-of-the-art fitness facility, a tranquility space, and wellness activities. Orlando Health's promise is "Your Best Place to Work," supported by competitive pay, shift differentials, and comprehensive benefits starting day one, including student loan repayment, tuition reimbursement, free college education, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, and PTO/Holidays for full and part-time employees. The hospital has also been recognized by Forbes as a Best-In-State Employer for 2024.

Requirements

High school graduate or equivalent required.
Basic knowledge of Microsoft Word or similar software for report writing purposes required.
Four (4) years of progressive security, law enforcement, military security, corrections, or related public safety experience required.
Must obtain and maintain a State of Florida Class “D” Security Officer License.
Must obtain and maintain CPI Certification.
Must obtain and maintain IAHSS Basic Certification or higher.

Nice To Haves

Training in supervision, incident command, documentation review, and employee coaching preferred.
One (1) year of supervisory, lead, or formal leadership experience preferred.
Healthcare security experience preferred.
Demonstrated experience in coaching, incident management, training support, and operational decision-making preferred.
Must obtain IAHSS Supervisor Certification within 12 months of promotion or appointment.

Responsibilities

Provides security services to ensure order and safety of patients, visitors and hospital personnel.
Escorts for visitors, employees, and students upon request.
Patrols all areas of the hospital internally and externally on foot, bicycle, and/or vehicle 24 hours a day in all weather conditions.
Provides key assists to all areas of the hospital, including sensitive areas to authorized personnel.
Detects suspicious activities within the campus and handles the situations appropriately.
Reports criminal activity to supervisor and law enforcement, as appropriate.
Investigates accident scenes, searches for and preserves evidence; investigates and interviews witnesses; makes oral and written reports; responds to varying situations with tact and diplomacy and deals with stressful, hostile or irrational person(s), whether due to physical or mental disability, drugs, or socio-economic differences or other factors and recommends legal action if needed.
Assists medical staff with the enforcement of Baker Act (F.S. 394.463) and Marchman Act (F.S. 397.675-397.6775) patients with the use of approved medical restraints as requested by physicians under Florida Statutes.
Works with law enforcement/correction officers dealing with patient/prisoner intake and status during the duration of their stay in the hospital. In addition officers will assist the Patient Care Coordinator with securing the status of non-publicity/high risk patients.
Supervises Security Officers on assigned shifts and provides for the protection and security of hospital assets, patients, visitors, employees, and guests.
Serves as a first-line supervisor and operational escalation point responsible for maintaining order, supporting training, promoting accountability, and ensuring consistency in shift operations.
Maintains order, discipline, and security within assigned areas, including in the absence of the shift Captain.
Supervises Security Officers on assigned shifts and assists with post assignments, staffing needs, and daily operational coordination.
Assists with the training of new officers and ongoing training of current officers.
Assists with emergency drills, incident command support, and coordinated response efforts during critical incidents.
Assists with officer performance, conduct, training compliance, and operational readiness.
Conducts shift briefings, reinforces expectations, and ensures officers are equipped to perform assigned duties.
Responds to and manages significant incidents, ensuring appropriate notification, scene control, documentation, and escalation.
Communicates appropriate information regarding patient and non-patient needs to Security team members and hospital staff.
Maintains strict confidentiality and professional standards at all times.
Supports performance coaching, corrective action, and leadership follow-up as directed.
Monitors compliance with departmental procedures, service standards, and hospital policies.
Assists with documentation review, shift issue resolution, and follow-up actions related to incidents and officer performance.
Maintains reasonably regular, punctual attendance consistent with organizational policy and applicable standards.
Maintains compliance with all hospital and departmental policies and procedures.
Participates in continual review of Security policies and procedures and recommends operational improvements.
Works with patients, visitors, staff, and leadership to resolve concerns and service issues.
Manages interactions involving patients, visitors, and employees under extreme stress in a calm and professional manner.
Supports leadership communication, shift continuity, and departmental accountability initiatives.
Performs other related functions as assigned.
Serves as the backup Department timekeeper.

Benefits

Onsite State-of-the-art gym and wellness center
Competitive Pay
Evening, nights, and weekend shift differentials offered for qualifying positions.
All Inclusive Benefits (start day one)
Student loan repayment
Tuition reimbursement
FREE college education programs
Retirement savings
Paid paternity leave
Fertility benefits
Back up elder and childcare
Pet insurance
PTO/Holidays