Monitoring and Response Agent

Allied Universal • Richardson, TX

8d • Onsite

About The Position

Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full time role that is required to be in office 100% of the time.

Requirements

• A High school diploma or equivalent.
• Must be able to obtain a TOPS alarm system monitoring license during our paid on the job training.
• Minimum of one year in a dispatching, security, customer service, or call center role.
• Must be able to work overtime as needed.
• Must be able to effectively verbally communicate to direct, control, and/or assist in the event of a crisis.
• Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams.

Nice To Haves

• Minimum of two years’ experience controlling cameras.
• Minimum of two years experience in law enforcement, security or the military.
• Demonstrated the ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Must be highly organized and able to keep executive on track with required information available at all times.

Responsibilities

• Monitor surveillance cameras and alarm monitoring systems.
• Respond to event-driven alarms in a timely and effective manner.
• Document any activity and contact support systems in the event of an emergency.
• Conduct virtual escorts daily as deemed timely by the contract specifications.
• Conduct virtual patrols of the assigned client’s property.
• Complete hourly call-ins.
• Handle camera maintenance checks.
• Handle site incidents.
• Complete incident reports.
• Complete event reports.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Retirement plans
• Employee assistance programs
• Basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED