Security Installation Technician - Lowell, MA

NRG • Lowell, MA

3d • $180 - $350 • Onsite

About The Position

Direct to Home Pros provide expert-level installation and services while delivering high-caliber customer service. In this role, you will install, service, and troubleshoot smart home technology in customers’ homes, help customers understand and use their systems, and identify opportunities for additional products and services. The position offers piece-rate pay and an unlimited commission plan, with pay of $180–$350 for a single installation job as of 10/8/2026, or applicable minimum wage, whichever is higher.

Technicians receive training on industry-leading products and are expected to manage company inventory and equipment with a business-owner mentality. Safety is a core value: Field Service Professionals conduct a safety assessment at every home to help ensure a safe environment for employees and customers. The role requires a valid driver’s license, a good driving record, reliable transportation, successful completion of post-offer background investigation and applicable licensing requirements, and residence within 20 miles of Lowell, Massachusetts.

The work involves frequent ladder use and lifting, carrying, and maneuvering items up to 50 pounds; outdoor work in varying weather; and working in attics that may be very hot and have restricted openings. Crawling, kneeling, crouching, and awkward postures may be needed for up to 60 minutes at a time. The job also includes extended standing and seated computer and telephone work as needed. Reasonable accommodations may apply to essential job functions.

Requirements

• Valid driver’s license, good driving record, and reliable transportation.
• Ability to successfully pass a post-offer background investigation and meet applicable licensing requirements.
• Must live within a 20-mile radius of Lowell, Massachusetts.
• Ability to climb and descend extension and step ladders repeatedly while carrying tools and equipment.
• Ability to frequently lift, carry, and maneuver up to 50 pounds.
• Ability to work outdoors in varying weather conditions, including heat and cold.
• Ability to enter and work in attics, including conditions that may exceed 110°F for short periods and openings as small as 16” x 30” or 18” x 24”.
• Ability to crawl, kneel, crouch, and work in awkward postures for up to 60 minutes at a time.
• Ability to maintain three points of contact while navigating or traversing trusses without stepping on drywall between them.
• Ability to stand for extended periods.
• Ability to perform outdoor work with potential exposure to bee stings.
• Ability to perform seated computer and telephone work as needed.
• Ability to act with integrity and build rapport with diverse customers.

Nice To Haves

• Experience in retail, B2C sales, insurance, or service-based sales.
• Experience in cable or satellite installation, pest control, construction, or solar.

Responsibilities

• Install, service, and troubleshoot smart home technology in customers’ homes.
• Create solutions to protect and simplify customers’ lives.
• Explain system capabilities and provide operational instructions to customers.
• Manage company inventory and assets.
• Conduct routine maintenance and inventory of company products and equipment.
• Identify opportunities for customers to purchase additional products and services.
• Leverage service and installation appointments into leads and revenue.
• Conduct a safety assessment at every home.
• Perform computer and telephone work while seated as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed