Security Host

Evening Entertainment Group L L C•Gilbert, AZ

About The Position

As a Security Host at Backyard Gilbert, you will play a vital role in maintaining a safe, welcoming, and controlled environment for both guests and team members. A Security Host ensures consistent delivery of exceptional guest experiences by monitoring entry points, verifying identification, and enforcing venue policies in a professional and respectful manner. This role is responsible for maintaining crowd control, addressing any issues promptly, and upholding company standards while ensuring a secure and enjoyable atmosphere for all.

Requirements

Strong observation and situational awareness skills.
Ability to remain calm and act quickly in high-pressure or emergency situations.
Knowledge of conflict resolution and de-escalation techniques.
Strong communication and interpersonal skills.
Ability to identify fake or fraudulent identification.
Customer service mindset with a professional and approachable demeanor.
Ability to enforce rules and policies firmly and fairly.
Good judgment and decision-making skills.
Ability to manage crowds and maintain control in busy environments.
Basic first aid knowledge or willingness to learn.
Team-oriented mindset with the ability to collaborate effectively.
Reliability, punctuality, and strong work ethic.

Responsibilities

Maintain a safe environment by monitoring the premises for potential security breaches, disturbances, or illegal activities.
Respond promptly and appropriately to incidents or emergencies.
Enforce venue policies and procedures to maintain order and safety.
Verify guest age and identification to ensure compliance with legal drinking requirements.
Control access to the establishment, including checking IDs and managing crowd entry.
Detect counterfeit identification or fraudulent activity.
Monitor crowd behavior and identify intoxicated, disruptive, or aggressive individuals.
Manage lines and queues efficiently to ensure smooth guest entry and exit.
Provide exceptional customer service by assisting guests with inquiries and directions.
Address guest concerns and complaints in a professional and courteous manner.
Assist with first aid or medical situations and coordinate with medical personnel when needed.
Work closely with management, security staff, and venue personnel to ensure clear communication.
Collaborate with law enforcement or emergency services when required.