Security & Help Desk Support Specialist

North Risk Partners, LLC•West Des Moines, IA

8h•Hybrid

About The Position

The Security & Help Desk Support Specialist plays a key role in supporting our security program and providing hands-on IT help in our West Des Moines and surrounding offices. You will flex between security work and field services based on what the business needs are. If you like solving problems, helping people, and improving how things run and efficiencies, this role may be for you. This role reports to the Director of Infrastructure & Security.

Requirements

A combination of education and experience generally attained through an Associate’s degree (in Information Technology, Cybersecurity, Networking, or related field strongly preferred), and a minimum of 2-5 years of IT support, endpoint management, and/or security experience
Strong troubleshooting skills in a Windows-first end-user environment, including hardware, software, and office technology
Working knowledge of security fundamentals including MFA concepts, least privilege, endpoint protection, phishing defense, and incident response basics
Strong ability to prioritize competing work, communicate clearly, and document actions and outcomes
Ability to travel to other offices as needed and occasionally work evenings and weekends when necessary
Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
Able to work a flexible work schedule, including overtime, nights, and weekends to attend events and meetings as needed

Nice To Haves

Experience supporting Intune device lifecycle workflows, compliance policies, and application deployment is preferred, but not required
Experience supporting Microsoft Defender operational workflows such as investigation support, remediation, and reporting is preferred
Familiarity with Entra ID access reviews, Conditional Access concepts, and role-based access patterns is preferred
Certifications preferred but not required. Working toward Network+, Security+, and/or CISSP is a plus

Responsibilities

Help run day-to-day security work across identity, devices, and phishing defense, with clear documentation
Support Microsoft Entra ID tasks such as access reviews, group access cleanup, and least-privilege improvements
Support Microsoft Defender and Intune work that keeps devices secure, compliant, and up to date
Help run KnowBe4 phishing simulations and security awareness activities
Track results and suggest improvements
Assist with security investigations when needed, including collecting details, preserving evidence, and documenting what happened
Update runbooks and internal documentation so our work is consistent and easier to scale
Provide on-site IT support in our West Des Moines and nearby offices for infrastructure support and field services work
Help with laptops, printers, meeting room setups, and common connectivity issues
Set up and deploy devices, peripherals, and standard office technology
Support Intune enrollment and compliance ensuring devices stay protected and meet company standards
Troubleshoot issues that touch both devices and the network, and bring in Network Engineering when deeper changes are needed
Use ServiceNow for ticketing, documentation, and clear handoffs. Maintain notes that support auditability and repeatable operations
Follow change control practices for planned work, including verification steps and rollback readiness
Treat sensitive data as sensitive by default and apply minimum necessary handling when working with PII and PHI
Support compliance readiness by maintaining documentation and evidence appropriate for a regulated insurance environment