Security Guard

Grant Associates•Brooklyn, NY

12d•Onsite

About The Position

The Security Guard provides on-site security for the PACE program, helping maintain a safe, secure, welcoming, and professional environment for employees, participants, and visitors. The role monitors facility activity, responds to emergencies and disruptive behavior, supports building access and safety procedures, and assists with front desk coverage and visitor management as needed. The position requires sound judgment, confidentiality, cultural sensitivity, and effective communication and de-escalation skills. The Pathways for Access to Careers and Employment (PACE) program is a career services initiative funded by NYC's Human Resources Administration. It serves adults and youth ages 18 and older who receive public assistance, offering individualized career planning, skills development, credential attainment, employment preparation, job placement, and retention services. Grant Associates describes itself as a national workforce development company focused on improving economic security for people, businesses, and communities. The company emphasizes continuous improvement, training, growth opportunities, and employee participation in its Fit Forward, Culture, Innovation, and Green teams.

Requirements

Valid New York State Security Guard Registration Card.
High school diploma or GED.
Strong customer service skills and the ability to interact professionally, respectfully, and effectively with a high volume of participants, employees, and visitors.
Demonstrated knowledge and practical experience using conflict resolution, verbal de-escalation, and crisis intervention techniques.
Ability to remain calm, composed, and professional when responding to challenging behavior, emotionally charged situations, or emergencies.
Excellent interpersonal and communication skills, including active listening, patience, and the ability to communicate clear instructions.
Strong situational awareness, sound judgment, and the ability to assess and respond appropriately to potential safety concerns.
Knowledge of security operations, emergency response procedures, and incident reporting.
Ability to maintain appropriate boundaries, exercise discretion, and handle sensitive situations confidentially.
Ability to work independently and collaborate effectively with management and staff.

Nice To Haves

At least two years of professional security experience, preferably in a corporate office, professional business environment, or high-volume customer-facing setting.
Experience working with diverse populations in workforce development, social services, healthcare, education, or other human services settings.

Responsibilities

Provide on-site security and maintain a safe, secure, and welcoming environment for employees, participants, and visitors.
Maintain a professional, courteous, approachable, and visible presence for safety and security concerns.
Monitor building activity, common areas, hallways, entrances, and exits for potential safety concerns.
Use communication, conflict resolution, and de-escalation techniques to address difficult or disruptive situations.
Respond to incidents involving disruptive behavior, verbal altercations, threats, or other safety concerns.
Determine when situations require management intervention, emergency services, or law enforcement assistance.
Respond to emergencies and assist employees, participants, and visitors according to established protocols.
Help manage participant flow and maintain order during periods of high foot traffic.
Escort unauthorized visitors to appropriate exits and support building access procedures.
Collaborate with management and staff on safety concerns while maintaining professionalism and confidentiality.
Follow procedures for emergency response, fire prevention, property patrol, incident reporting, and workplace safety.
Accurately and promptly document and report security incidents to appropriate management personnel.
Assist with front desk coverage and visitor management as needed.
Interact with people from diverse backgrounds with professionalism, patience, cultural sensitivity, and respect.
Maintain appropriate professional boundaries with participants, employees, and visitors.
Perform other duties as assigned.