Security Guard
About The Position
The Security Guard, described in the posting as a Loss Prevention Agent, patrols the hotel property and supports the safety and security of guests, employees, the building, and its systems. The role monitors security and life-safety systems, responds to incidents and emergencies, assists guests, and documents loss-prevention activity. The hotel operates seven days a week, 24 hours a day. The position also supports hotel operations by maintaining the key system, escorting and witnessing cash handling as needed, assisting with shipping and receiving, and enforcing company, management, hotel, and brand policies and standards. The work environment includes guest rooms, guest and service corridors, and the housekeeping office, with variable temperatures and noise and possible exposure to fumes, odors, dust, mites, biohazards, and chemicals.
Requirements
- High school graduate, GED, or equivalent work experience.
- Good understanding of English and written and verbal communication skills.
- Ability to exert physical effort to lift or transport at least 50 pounds and to push or pull carts and other equipment weighing up to 125 pounds.
- Ability to stand, sit, or walk for extended periods, maintain well-paced mobility, perform varied physical movements, and reach above head and shoulder height.
- Ability to work in variable temperatures and noise levels and around possible fumes, odors, dust, mites, biohazards, and chemicals.
Nice To Haves
- One to two years of hospitality-industry experience in a similar position is preferred.
- Previous guest or customer relations training is preferred.
Responsibilities
- Maintain positive guest relations, resolve complaints, and communicate effectively with guests and team members.
- Patrol all areas of the property and conduct physical hazard inspections.
- Maintain hotel key security by issuing and receiving keys; assist guests with room access.
- Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire and life-safety systems.
- Lock property entrances and conference spaces when required.
- Escort and witness cash handling as needed and assist with shipping and receiving operations.
- Respond to accidents and emergencies; contact emergency medical services or administer first aid or CPR as required.
- Assist guests and employees during emergencies and help protect people, the building, and its systems until normal operations resume.
- Notify appropriate individuals about accidents, attacks, and other incidents; defuse disturbances and request outside assistance when necessary.
- Complete incident reports and Loss Prevention shift summaries or daily activity reports.
- Handle interruptions and complaints and resolve safety hazards.
- Escort unwelcome persons from the property without disrupting operations.
- Respond to vehicle accidents and thefts and call for assistance using proper code responses.
- Maintain confidentiality of security, loss-prevention, and property reports and release information only to authorized individuals.
- Follow company, department, management, hotel, and brand policies and procedures; report accidents, injuries, and unsafe conditions; complete safety training and certifications; maintain a clean and professional appearance; protect company assets; and comply with quality standards.
- Perform other reasonable duties as requested by supervisors.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
