Security Guard - FT

Cadillac Fairview•Calgary, AB

56d

About The Position

Role impact: To deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. This position operates under an averaging agreement in accordance with Alberta Employment Standards Code. Shifts are 12 hours, averaging 84 hours bi-weekly. What you will deliver: Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc… Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner; Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis; Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints; Remain vigilant for signs of criminal and/or suspicious behavior and initiate the appropriate steps to report/follow up as per operating guidelines; Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans; Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned; Report and follow up on hazards and/or deficiencies identified during the course of duty Inspect fire equipment and escalators daily; Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive; Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program; Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act; Support of JH&S program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations; To provide after-hours lock-up and morning open-ups; Complete CF Serve and Secure program with annual recertification; Complete procedures related to building operating hours and traffic management programs Perform other duties as assigned. This role requires successful completion of both the theoretical and physical components of Use of Force training. The ability to stand and walk for extended periods and to perform de-escalation and intervention techniques is essential to performing the duties of this role.

Requirements

Provincial Security License is required
Current CPR/First Aid Certification
Knowledge of Trespass to Property Act
Sound knowledge of Occupational Health and Safety Act
Good digital literacy (Microsoft Office, Google Suite) is required

Nice To Haves

Post-secondary education in Law Enforcement/Security or equivalent; (asset)
Minimum one (1) year of shopping center security experience preferred
WHMIS and other safety courses an asset
Knowledge of applicable federal, provincial and municipal legislation and regulations
Prior work experience in a customer service environment is a definite asset
Knowledge of crowd control in emergency situations and emergency events

Responsibilities

Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc…
Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner
Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis
Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints
Remain vigilant for signs of criminal and/or suspicious behavior and initiate the appropriate steps to report/follow up as per operating guidelines
Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans
Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned
Report and follow up on hazards and/or deficiencies identified during the course of duty
Inspect fire equipment and escalators daily
Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive
Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
Support of JH&S program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations
To provide after-hours lock-up and morning open-ups
Complete CF Serve and Secure program with annual recertification
Complete procedures related to building operating hours and traffic management programs
Perform other duties as assigned
Complete procedures related to building operating hours and traffic management programs