Security Guard

Oasis Arts•San Francisco, CA

11d•Onsite

About The Position

Oasis Arts is hiring a Security Guard to help protect guests, performers, staff, and volunteers during events. The role is suited to someone with live-event or nightlife security experience who remains calm under pressure, uses de-escalation, and is committed to protecting queer space. The position emphasizes preventing problems through awareness, communication, and care. The Security Guard maintains a visible and attentive presence throughout the venue, helps manage entry and occupancy, monitors safety conditions, and coordinates with Box Office and Front of House staff. They respond professionally to incidents and emergencies, support guests in distress, and complete incident reports after each event. The role requires evening, late-night, weekend, and holiday availability based on the event calendar. Oasis will provide clearly marked security apparel.

Requirements

Valid California security guard registration (BSIS) in good standing, or ability to obtain any registration required for in-house security officers before the first scheduled shift.
At least 1 year of experience in security, crowd management, door staffing, or event operations.
Must be at least 21 years of age.
Demonstrated ability to de-escalate conflict calmly, respectfully, and effectively.
Strong communication skills and sound judgment in fast-moving, high-energy environments.
Commitment to creating an affirming, inclusive environment for LGBTQ+, BIPOC, and gender-diverse guests, artists, and staff.
Availability to work evenings, late nights, weekends, and holidays based on the event calendar.
Ability to pass a background check as required for the role.
Ability to stand and walk for extended periods, up to a full shift, in a dimly lit, loud, and crowded environment.
Ability to respond quickly to incidents and assist in moving or supporting guests safely.
Ability to lift up to 50 pounds and climb stairs as needed.

Nice To Haves

Current CPR/First Aid certification, or willingness to obtain it.
Training in de-escalation, overdose response (including naloxone administration), or bystander intervention.
Responsible beverage service (RBS) training or familiarity with ABC-licensed venue requirements.
Bilingual or multilingual skills.
Experience in a nightlife, bar, theater, or live entertainment setting.

Responsibilities

Maintain a visible, attentive presence at the door, on the floor, and in key venue areas throughout each event; welcome guests, communicate clearly, and answer basic venue and event questions.
Monitor crowd behavior and venue conditions, identifying and addressing potential safety concerns before they escalate.
Check IDs and verify age requirements for entry and alcohol service in accordance with venue policy and applicable law.
Track occupancy and help manage guest flow in accordance with venue capacity limits and fire code requirements.
Keep exits, aisles, and emergency routes clear and accessible.
Coordinate with Box Office and Front of House staff on ticket scanning, guest lists, and re-entry procedures.
Help ensure the safety of performers, staff, and volunteers, including secure access to backstage and dressing rooms.
Report facility hazards, equipment issues, or maintenance needs to the Front of House Manager and Night Manager.
Use de-escalation as the first and preferred response to conflict; escalate to removal only when necessary and in line with venue policy.
Support guests who are overserved, unwell, or in distress, coordinating with Front of House staff as needed.
Respond promptly and professionally to altercations, medical emergencies, harassment reports, and other incidents.
Contact emergency services when necessary and assist first responders upon arrival.
Complete clear, accurate incident reports after each event and promptly share them with the Front of House Manager.