Security Guard

Equus•New York, NY

13d•$18 - $19•Onsite

About The Position

The Security Guard provides on-site security for the PACE career services program, helping maintain a safe, secure, welcoming, and professional environment for employees, participants, and visitors. The role responds to emergencies and disruptive behavior, monitors building activity, supports safety procedures, manages visitor access and participant flow, and assists with front desk coverage. The position requires professional, courteous, culturally sensitive interactions and collaboration with management and staff. PACE is a career services initiative funded by New York City's Human Resources Administration for adults and youth ages 18 and older receiving public assistance. It provides individualized career planning, skills development, credential attainment, employment preparation, job placement, and retention services.

Requirements

Valid New York State Security Guard Registration Card.
High school diploma or GED.
Strong customer service skills and ability to interact professionally and effectively with a high volume of participants, employees, and visitors.
Knowledge and practical experience in conflict resolution, verbal de-escalation, and crisis intervention.
Ability to remain calm, composed, and professional when responding to challenging behaviors, emotionally charged situations, or emergencies.
Excellent interpersonal and communication skills, including active listening, patience, and the ability to communicate clear instructions.
Strong situational awareness, sound judgment, and ability to assess and respond appropriately to potential safety concerns.
Knowledge of security operations, emergency response procedures, and incident reporting.
Ability to maintain appropriate boundaries, exercise discretion, and handle sensitive situations confidentially.
Ability to work independently and collaborate effectively with management and staff.

Nice To Haves

At least two years of professional security experience, preferably in a corporate office, professional business environment, or high-volume customer-facing setting.
Experience working with diverse populations in workforce development, social services, healthcare, education, or other human services settings.

Responsibilities

Provide on-site security and maintain a safe, secure, and welcoming environment.
Maintain a professional, approachable presence as a visible point of contact for safety and security concerns.
Monitor building activity, common areas, hallways, entrances, and exits for potential safety concerns.
Use communication, conflict resolution, and de-escalation techniques to address difficult or disruptive situations.
Respond promptly to disruptive behavior, verbal altercations, threats, and other safety concerns.
Determine when situations require management intervention, emergency services, or law enforcement assistance.
Respond to emergencies and assist employees, participants, and visitors in accordance with established protocols.
Help manage participant flow and maintain order during periods of high foot traffic.
Escort unauthorized visitors to appropriate exits and support building access procedures.
Collaborate with management and staff on safety concerns while maintaining professionalism and confidentiality.
Follow procedures for emergency response, fire prevention, property patrol, incident reporting, and workplace safety.
Document and promptly report security incidents to appropriate management personnel.
Assist with front desk coverage and visitor management as needed.
Maintain professionalism, patience, cultural sensitivity, respect, and appropriate boundaries when interacting with diverse individuals.
Perform other duties as assigned.