Security Guard

Azul Hospitality•Koloa, HI

11d•$24 - $26•Onsite

About The Position

The Security Guard is responsible for safeguarding hotel property, assets, guests, visitors, and staff. The role patrols the property, monitors surveillance equipment, and inspects buildings, equipment, and access points. It responds to alarms and disturbances, documents activities and irregularities, enforces property rules, and assists with emergency response and evacuations. The position also supports guest inquiries, reports safety and maintenance concerns, and follows company and property safety and security procedures.

Requirements

High school diploma or equivalent.
English fluency.
1–3 years of security experience.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Leadership capability and customer-relations skills.
Detail orientation and strong organizational and communication skills.
Basic computer and computational skills.
Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Ability to work independently and demonstrate issue-resolution and analytical skills with attention to detail.
Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
Ability to obtain and maintain First Aid/CPR certification.
Ability to meet the physical demands of the role, including standing and moving for up to four hours, lifting up to 45 pounds, pushing or pulling equipment weighing up to 250 pounds, and performing required movements such as walking, bending, climbing, and reaching.
Regular attendance and participation in scheduled training sessions and meetings.

Nice To Haves

Experience in the hospitality industry.

Responsibilities

Patrol hotel property to help ensure the safety of guests and staff and protect hotel assets.
Walk through hotel premises to identify signs of intrusion and ensure doors, windows, and gates are secured.
Respond to alarms and investigate disturbances.
Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
Respond to guest needs and requests in a timely and professional manner.
Immediately report suspicious activity and hazardous conditions.
Practice safe work habits to avoid injury to self and others.
Log daily activities and irregularities, including property or equipment damage, theft, unauthorized persons, unusual occurrences, and shift reports.
Enforce property rules professionally and courteously, warn guests of violations according to protocol, and evict violators when necessary.
Contact emergency services and enact the crisis management plan when needed.
Assist guests and staff with evacuations and secure the building according to safety protocols.
Assist with guest inquiries and follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other duties, including cross-training and reasonable tasks requested by managers or supervisors.