Security Guard

Appalachian Mountain Health•Asheville, NC

116d•$17 - $20

About The Position

The Security Guard is responsible for maintaining a safe and secure environment for patients, visitors, and staff at a medical clinic. The role monitors building access, patrols clinic premises, responds to incidents, and enforces clinic policies and procedures. The ideal candidate demonstrates professionalism and sound judgment and remains calm and effective during high-pressure or emergency situations. The position reports to the Practice Supervisor and/or the Facility and Fleet Coordinator. It includes travel between clinic sites, community-based outpatient settings, and other locations as required, as well as 2.5 hours of mandatory weekly overtime to align with the clinic/pharmacy schedule. Work may take place in medical clinics, group, individual, or family appointments, community-based outpatient settings, community agencies, and transport vehicles. Work areas can be noisy, irregular, unpredictable, and stressful; patients may demonstrate varying levels of recovery and symptoms. Duties are essential job functions subject to reasonable accommodation, and employees may be asked to perform other job-related instructions as requested by their supervisor.

Requirements

High school diploma or equivalent.
BLS (Basic Life Support) certification.
Strong written and verbal communication skills.
Initiative, judgment, discretion, and decision-making skills to achieve program goals.
Ability to establish and maintain effective working relationships with colleagues, subordinate staff, patients, and the public; organize work; delegate; and achieve goals and objectives.
Interpersonal skills and empathy toward patients, critical thinking, ability to handle stressful situations, ability to function independently, and meticulous documentation skills.
Valid driver’s license and clear driving record.
Ability to relate well to people from diverse ethnic and cultural backgrounds and a passion for working with at-risk, culturally diverse populations.
Ability to read, understand, and interpret program guidelines and service materials.
Ability to make swift, informed decisions during incidents or emergencies while prioritizing safety and security.
Ability to stand, walk, and patrol for extended periods and respond quickly in emergencies.
Willingness to work flexible hours to meet organizational needs.
Ability to read handwritten and printed material and use a computer, fax machine, copier, and other office equipment.
Hearing ability sufficient for in-person and telephone communication and receiving detailed oral information.
Ability to stand for prolonged periods, walk, and bend.
Manual and finger dexterity and eye-hand coordination for normal office duties and responsibilities.
Ability to occasionally move and lift objects weighing up to 60 lbs.

Nice To Haves

Previous security or law enforcement experience in a healthcare setting.
Security guard license; if not already held, it must be secured within 30 days of hire.

Responsibilities

Conduct regular interior and exterior foot patrols to identify and report safety and security concerns.
Report property deficiencies and needed repairs to the Practice Supervisor.
Respond promptly to alarms, disturbances, and emergencies, including medical emergencies, aggressive behavior, and unauthorized access.
De-escalate conflicts and assist in managing disruptive patients or visitors professionally and discreetly.
Uphold and enforce company policies, security protocols, legal regulations, and clinic rules regarding safety, parking, smoking, and visitor conduct.
Work with medical and administrative staff to maintain a safe and supportive patient-care environment.
Assist with crowd control and parking during busy periods or special events.
Contact and coordinate with law enforcement or emergency responders when needed.
Operate and maintain the electronic security system.
Secure all entrances and exits after operating hours.
Report pertinent issues and incidents to the Practice Supervisor, Compliance Coordinator, Facilities & Fleets Coordinator, or other Operations staff as appropriate.
Maintain incident and activity logs as required.
Travel between clinic sites, community-based outpatient settings, or other locations as required.