Security Guard - Luxury Shopping Centre - Full Time

Kandor • Vancouver, BC

47d • Onsite

About The Position

The Security Guard is responsible for maintaining a safe, secure, and welcoming commercial tower environment through proactive patrols, access control, incident response, and customer service. This role ensures the protection of people, property, and assets while delivering professional front-line support in a fast-paced, high-traffic setting.

Requirements

• Valid British Columbia Security Licence.
• Valid OFA Level 1 Certificate.
• Minimum 1 year of security experience.
• Strong English communication skills (verbal + written reports).
• Strong customer service, interpersonal, and conflict-resolution skills.
• High level of professionalism, integrity, and attention to detail.
• Ability to remain calm and make sound decisions under pressure.
• Comfortable working independently and as part of a team.
• Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).
• Comfortable working in fast-paced, high-traffic environments.

Nice To Haves

• Experience in high-profile, commercial, retail, concierge, or corporate security.
• Experience with CCTV monitoring, access control systems, and incident reporting.
• Loss Prevention or Retail Security experience is an asset.
• Strong observational skills with the ability to proactively identify and mitigate risks.

Responsibilities

• Conduct regular foot patrols to maintain a safe, secure, and welcoming environment.
• Monitor entrances, exits, common areas, parking facilities, and restricted locations.
• Enforce property rules, policies, and access control procedures professionally and consistently.
• Identify, assess, and report suspicious activity, hazards, and security concerns.
• Maintain a highly visible security presence to deter unauthorized activity and promote public safety.
• Control access to the property by verifying tenants, visitors, contractors, and deliveries.
• Monitor CCTV systems, alarms, and other security equipment.
• Ensure only authorized individuals access restricted areas.
• Respond promptly to access control issues, alarms, and security breaches.
• Assist with line management and visitor flow during busy periods or special events.
• Respond quickly and professionally to medical emergencies, alarms, disturbances, and security incidents.
• Provide First Aid, CPR, or AED assistance until emergency responders arrive.
• De-escalate conflicts and challenging situations using sound judgment and effective communication.
• Coordinate with police, fire, EMS, and property management during emergency situations.
• Follow all emergency response plans and standard operating procedures.
• Deliver exceptional customer service while maintaining a professional and approachable security presence.
• Respond to tenant, visitor, and client inquiries with tact, diplomacy, and professionalism.
• Build positive relationships with clients, employees, and members of the public.
• Represent the company with integrity, professionalism, and a customer-first mindset.
• Support daily site operations and assist with additional duties as assigned.
• Maintain accurate daily activity logs, memo books, and incident reports.
• Investigate incidents and prepare detailed, objective reports.
• Report safety hazards, policy violations, and security concerns promptly.
• Ensure all documentation is completed accurately and submitted on time.

Benefits

• Thorough training
• Ongoing support
• Genuine opportunities for growth
• Promote from within
• Hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery
• Build practical skills that support long term growth
• Strong team environment
• Recognition and appreciation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed