Security Guard
About The Position
The Security Guard is responsible for safeguarding hotel property and assets, guests, visitors, and staff. The role patrols the property, monitors surveillance equipment, and inspects buildings, equipment, and access points. The position is at Koloa Landing Autograph Collection in Koloa, Hawaii, and is full-time, entry-level, with a high school education requirement and an hourly pay range of $24.00–$26.00. The Security Guard responds to alarms and disturbances, investigates incidents, documents daily activities and irregularities, and enforces property rules courteously. The position also supports guest needs, emergency response and evacuations, safety procedures, and other duties assigned by management. Work may take place indoors and outdoors, and schedules may vary to meet hotel business needs.
Requirements
- High school diploma or equivalent education.
- English fluency; ability to speak, read, write, and understand the primary workplace language.
- One to three years of security experience.
- Good verbal, written, and electronic communication skills.
- Excellent leadership capability and customer relations skills.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
- Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
- Ability to work independently and demonstrate strong issue-resolution and analytical skills with attention to detail.
- Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
- Ability to obtain and maintain First Aid/CPR certification.
- Ability to perform the essential functions with or without reasonable accommodation.
- Ability to meet the stated physical demands, including standing and moving for up to four hours, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds.
Nice To Haves
- Experience in the hospitality industry.
Responsibilities
- Patrol hotel property to protect guests, staff, and hotel assets.
- Conduct walkthroughs of hotel premises to identify signs of intrusion and ensure doors, windows, and gates are secured.
- Respond to alarms and investigate disturbances.
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
- Listen and respond to guest needs and requests in a timely, professional manner.
- Immediately report suspicious activity and hazardous conditions.
- Practice safe work habits to avoid injury to self and others.
- Log daily activities and irregularities, including damage, theft, unauthorized persons, unusual occurrences, and shift reports.
- Enforce property rules professionally and courteously; warn guests of violations and evict violators when needed, following protocol.
- Contact emergency services and enact the crisis management plan when necessary.
- Assist guests and staff with evacuations and secure the building according to property safety protocols.
- Assist with guest inquiries and follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, and injuries.
- Perform other duties, including cross-training and reasonable tasks assigned by managers or supervisors.
- Attend scheduled training sessions and meetings.
- Maintain a neat, clean, and well-groomed appearance in accordance with property standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
