Security Guard

Louisiana Childrens Museum•New Orleans, LA

About The Position

The Safety Ambassador ensures the safety of all museum occupants—including employees, volunteers, and guests—by patrolling the premises, monitoring activity, responding to incidents, deterring potential risks, and supporting daily facilities operations. The role also provides facilities support and assists with setup and breakdown of museum programs and events as security coverage permits. The position helps maintain a safe, welcoming, and functional environment where families can explore, play, and learn. The position is part-time, up to 30 hours per week, with evenings as needed, including special events.

Requirements

High school diploma or equivalent.
At least one year of professional security experience.
Excellent observational skills and attention to detail.
Ability to use reporting software.
Strong verbal and written communication skills.
Ability to remain calm in high-pressure situations.
Knowledge of security protocols, safety regulations, and emergency procedures.
Ability to learn and navigate the museum’s property and layout.
Ability to patrol, stand for extended periods, and respond quickly in emergencies.
Ability to perform necessary physical interventions within training, LCM procedures, and applicable legal guidelines.
Ability to safely move and arrange furniture, equipment, and supplies, using appropriate equipment or team assistance as needed.
Ability to lift up to 50 pounds.
Willingness and ability to assist with basic facilities tasks and program and event setup.

Nice To Haves

Experience or training in administering first aid, AED, and/or CPR.

Responsibilities

Provide proactive, courteous, welcoming, and professional customer service to guests by answering questions.
Promote compliance with museum safety and security procedures and circulate through assigned areas throughout the shift.
Prevent, respond to, and resolve disruptions or altercations among guests.
Respond to accidents, medical emergencies, searches, and emergency operations; assist with emergency evacuation protocols, crowd control, and emergency response as directed.
Respond promptly to incidents and de-escalate situations professionally and courteously.
Escort discharged staff, trespassers, or unwelcome parties off the premises as directed.
Contact law enforcement, emergency responders, or medical personnel in urgent situations.
Assist employees, volunteers, and visitors when needed.
Complete incident reports, daily activity reports, logs, and other security documentation; accurately record security-related observations, incidents, and activities.
Communicate observations and concerns clearly and promptly to appropriate staff, maintaining professional verbal and written communication.
Assist the Facilities team with basic upkeep and minor maintenance tasks within training and abilities, including tightening loose hardware and completing basic equipment checks.
Identify and promptly report maintenance concerns, damaged equipment, and potential safety hazards.
Assist with setup and breakdown of museum programs, meetings, and special events, including moving tables, chairs, stanchions, signage, and supplies.
Return furniture, equipment, and supplies to designated storage areas following programs and events.
Promote LCM’s culture and brand and work collaboratively with staff, volunteers, and community partners to maintain a safe, family-friendly atmosphere.
Perform other responsibilities as assigned.