Security Guard Lead - ADESA San Antonio

Carvana•San Antonio, TX

23h•Onsite

About The Position

ADESA, a Carvana owned company, is seeking a Security Guard Lead for its San Antonio location. This is a full-time position, approximately 40 hours per week. ADESA operates over 50 locations across the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. The company fosters a collaborative, fast-paced, and competitive work environment with a strong emphasis on teamwork and customer service. ADESA is undergoing a multi-year expansion with significant investments in facilities, sales growth, and inventory.

Requirements

One (1) year of security experience preferred.
EMS (Emergency Medical Services) Certification required.
Ability to work various shifts, weekends, and/or nights.
Qualified to operate a motor vehicle (automatic and standard).
Possess a valid driver’s license.
Basic computer skills required.
A minimum of one (1) to three (3) years of customer service experience preferred.
Strong computer ability with basic knowledge in Microsoft Office Suite including Word, Excel, and Outlook.
Ability to work independently and exercise good business judgment and discretion.
Well-organized and responsible with an aptitude in problem-solving.
Excellent verbal and written communication skills.
Strong multitasking skills along with the ability to adapt to changing work environments.
Must have qualifications in Security Guard.
Must be able to perform all Security Guard responsibilities and skills.
Ability to work in inside and outside environmental conditions, including temperature changes, weather, elevated noise levels, and minor atmospheric conditions.
Ability to perform Light to Medium Physical Work.
Constant standing, watching, touching, fingering, listening, walking.
Frequent talking, reaching, grasping, kneeling, stooping, crouching.
Occasional pushing, pulling, lifting.
Potential for running, jumping, yelling, or other rapid or forceful movement in emergency situations.
Must pass a complete background check.
Not eligible for visa sponsorship.

Nice To Haves

Prefer High School Diploma or GED.

Responsibilities

Secure all gates, checking all incoming and outgoing vehicles for proper authority to enter or exit.
Ensure all personnel entering the facility have proper authority.
Secure and monitor the entire auction facility after business hours in accordance with corporate and security guidelines, policies, and procedures.
Perform all duties assigned by the Security Operations Manager or designated manager.
Ensure company policies and procedures and state or federal laws are followed at all times.
Provide prompt and courteous service to customers.
Maintain a professional appearance and a neat work environment.
Ensure customers receive prompt, efficient, and courteous attention.
Resolve customer complaints in a friendly, courteous manner.
Advise Security Operations Manager or designated manager of all serious complaints or incidences.
Inspect the fence line for indications of unauthorized entry or potential security risks.
Ensure offices, auction building, and grounds are secured at established times.
Note any security, safety, or fire hazards.
Watch for and report irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked.
Secure gates at established times and patrol auction property.
Check for unlocked doors.
Maintain radio contact with the main gate.
Warn violators of rule infractions and apprehend or expel miscreants.
Sound alarm or call police or fire department in case of fire or presence of unauthorized persons.
Permit authorized persons to enter property.
Observe departing personnel to guard against theft of company property.
Practice and promote teamwork.
Set a good personal example of attitude and performance.
Ensure proper follow-through on all directives, bulletins, schedules, and accounting.
Maintain good communication with other auction personnel.
Recommend new customer services and procedures.
Monitor and control all facility conditions, vehicles, property, and equipment.
Advise Security Operations Manager and Maintenance of all breakdowns and maintenance needs immediately.
Ensure good routine preventative maintenance.
Make sure that area conditions do not threaten employee or customer safety.
Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to property.
Report all incidents to the Lot Manager immediately.
Practice proper loss prevention and reaction procedures.
Account for and identify all keys, codes, or other safety or security information.
Maintain a current list of emergency and Management phone numbers.
Receive and review reports of all activity: Filing of Daily Activity Reports (DAR), Special Reports (SR), Lost and Found Reports (LFR), Security Incident Reports (SIR).
Manage time sheets, scheduling of shifts for employees, and all related documents.
Conduct training for new employees.
Attend weekly auction site meetings.
Understand all auction procedures and roles, and build/maintain relationships with every department.
Resolve conflicts and concerns with employees and/or customers.
Monitor/Manage cameras and observe footage.
Review all worker’s compensation and incident reports.
Communicate to customers in a clear and professional manner regarding regulations, prohibitions, and policies.
Help customers locate their vehicles on the property.
Answer phone calls regarding directions, vehicle locations, and vehicle information.
Receive vehicles for auction, mark to the correct account/customer, and guide to proper check-in lanes.
Release vehicles by ensuring the correct gate release matches the vehicle and authorization.
Inspect vehicles leaving the property to deter theft.
Respond to CCTV calls, check reported areas, and file reports.