Security Guard - ADESA Charlotte

Carvana•Charlotte, NC

1d•Onsite

About The Position

ADESA, a Carvana owned company, operates over 50 locations throughout the US, providing a wide array of vehicle services including repair & reconditioning, auction remarketing, and serving as market hub distribution centers. The company manages hundreds of thousands of vehicles across North America and fosters a "we" versus "I" culture. ADESA is currently undergoing a multi-year expansion with significant investments in facilities, massive sales growth, and an increasing inventory of vehicles. As a Security Guard, you will be an integral part of the Security Team, responsible for executing processes at the facility to ensure the protection of associates, customers, and assets. You will serve as the face of ADESA at the gates, ensuring Inventory Control procedures are followed, utilizing ADESA technology, and supporting vehicle location research when necessary. This is an hourly position that reports to the Operations or a designated manager and may involve various shifts and weekends.

Requirements

1 - 2 years of experience within a customer service environment.
Strong attention to detail and communication skills.
Ability to relate well with others and establish strong working relationships.
Ability to handle conflict situations in a positive way.
Ability to accurately enter data on a handheld device or computer.
Strong customer service skills.
Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
Ability to work in all weather conditions.
Requires computer data entry skills.
Must adhere to regular and predictable attendance.
Must be 18 years of age and have a valid driver’s license that meets the requirements.
Able to safely drive a variety of make/model/sizes of vehicles.
Ability to read, write, speak, and understand English.

Nice To Haves

High School diploma or GED.

Responsibilities

Secure all gates and buildings and patrol the premises.
Sound alarms and notify authorities in case of emergency.
Verify only authorized individuals enter the property.
Provide facility directions to customers, vendors and transporters.
Check gate passes to ensure vehicles are authorized to exit property.
Check departing vehicles to guard against theft of company property.
Greet customers at the gate and provide prompt and courteous service.
Resolve customer complaints in a friendly manner.
When difficult situations arise, de-escalate situations to ensure we win with partners and collaborate on the forefront.
Using a handheld device, input vehicle information including the VIN number, miles, owner identification, vehicle options, repair orders and any other pertinent information.
Verify the VIN number being entered matches the VIN number on the shipper’s Bill of Lading.
Watch and report irregularities such as fire hazards, leaking water pipes and doors left unsecured.
Account for and identify all keys, codes or other safety and security information.
Maintain a current list of emergency and management telephone numbers.
Maintain good operating condition of all equipment and facilities, including handheld devices and printers.
Notify management of all breakdowns and maintenance needs.
Maintain a professional appearance and orderly work environment.
Practice and promote teamwork continuously.
Set a good personal example of attitude and performance.
Maintain a good flow of communication with all auction team members and leaders.