Security Field Supervisor

Allied Universal • Seattle, WA

1d

About The Position

Allied Universal is hiring a Field Supervisor to support operations for remotely managed accounts. The role provides on-site supervision of Security Professionals and ensures site coverage at all times, working closely with Operations Managers on day-to-day supervision of remote service delivery.

The Field Supervisor visits assigned posts on a regular schedule to monitor performance, address operational issues, communicate company information and policy changes, adjust staffing schedules, and inspect personnel and sites for professional image and quality standards. The role also provides on-the-job training, responds to call-offs and emergencies, identifies personnel concerns for referral to management, distributes company information, and may carry out counseling or disciplinary actions when specifically directed by management.

Requirements

• High school diploma or equivalent.
• Any required security licensing, as subject to state and/or local laws and regulations; licensing may be required before employment.
• Valid driver’s license and at least one year of driving experience.
• No major driving violations within the last 36 months.
• No more than one at-fault accident in the last 24 months.
• No more than one minor moving violation in the last 24 months.
• No combination of one at-fault accident and one minor moving violation in the last 24 months.
• At least three years of professional protective service experience, such as security experience.
• Ability to write effective, concise reports in legible handwriting.
• Ability to exercise good independent judgment and discretion.
• Outstanding oral and written communication skills.
• Ability to interact successfully at all organizational levels, including with clients.
• Demonstrated ability to take initiative, prioritize and handle multiple competing assignments, and manage deadlines effectively.

Nice To Haves

• Experience in scheduling, operations management, or other security-industry leadership functions.
• Prior experience in the security industry, law enforcement, and/or military.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Visit assigned post locations regularly to monitor performance, address daily operations issues, communicate policy changes or company information, and adjust staffing schedules as needed.
• Inspect posts to ensure professional image, hygiene and uniform appropriateness, and quality standards; verify post orders and training information are maintained and updated and that posts are clean, organized, and properly maintained.
• Conduct on-the-job training for new employees or when post orders change, coordinating with site supervision. Training may cover post orientation, post orders, routine responsibilities, emergency responses, and specific client needs.
• Respond to shift call-offs by identifying replacement personnel or standing post until replacements arrive; assist the Scheduler with call-off coverage and other schedule changes.
• Identify personnel problems, including payroll issues and employee-relations complaints, and forward them to the Operations Manager and/or Corporate Human Resources Director; write reports or assist with investigations as directed.
• Administer counseling or disciplinary actions initiated by a Branch Manager and/or Corporate HR Director, only at the specific direction of Branch or Corporate Human Resources management.
• Distribute information to posts as directed by the Branch or Corporate office, obtain acknowledgements or other documents when needed, and return documents to the appropriate office.
• Respond to client or site emergencies and ensure appropriate communication with Operations and/or the Branch Manager.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED