Security Events Program Manager

Surefox•San Francisco, CA

3d•Onsite

About The Position

Surefox North America Inc is seeking an experienced, full-time Security Events Program Manager to lead operations for a specific program in the Bay Area. Under the direct guidance of Program Leadership, the role ensures officers and subordinate leaders perform in accordance with client policies and procedures and applicable state and federal regulations. The manager oversees program operations, supports strategic planning and future growth with the Region Account Manager, and serves as a liaison between Surefox and its client to maintain service quality and identify improvements in efficiency and effectiveness. The role also monitors strategic direction and relationships, oversees delivery and consistency of the counseling program for assigned personnel and direct reports, identifies operational training gaps, and maintains the security posture required by the client. Additional assignments may come from the Regional Account Manager and Surefox Leadership. The position manages event staffing and scheduling, supports event activations from planning through teardown, coordinates with clients, venues, and vendors, and provides on-site support as needed. It also handles client invoicing, timesheet and billing reconciliation, budget tracking, payroll validation support, reporting, and client communications. The schedule is Monday through Friday, 0800–1600 PST, with flexibility required for evenings, weekends, and on-site event days. The role is based in San Francisco, California, and offers an annual salary of $180,000–$210,000. Surefox does not offer visa sponsorship for this position.

Requirements

4–6+ years of experience in event operations, security operations, workforce coordination, or a related field.
Experience staffing and scheduling large or high-profile events.
Working knowledge of invoicing, billing reconciliation, and budget tracking.
Strong writing skills, including experience producing formal reports such as After Action Reports.
Comfort working with executive-level client stakeholders.
Proficiency in Microsoft Office or Google Workspace, especially Excel or Sheets, and workforce scheduling platforms.
Flexibility to work evenings, weekends, and on-site event days.
Strong communication and organizational skills, a goal-driven approach, and the ability to interact professionally and respectfully with employees, client employees, and members of the public.

Nice To Haves

Background in security, hospitality, live events, or corporate event management.
Experience supporting a single embedded client account.
Familiarity with licensing and credentialing requirements for security personnel.
Bachelor’s degree or equivalent experience.
Veteran or military reserve status is welcomed; the company encourages veterans and candidates currently in the military reserve to apply.

Responsibilities

Build and manage event staffing plans based on client requirements, scope, and budget, including scheduling, confirmations, and real-time coverage management.
Resolve call-outs, staffing gaps, and last-minute changes, and work with recruiting and field operations to maintain a bench of qualified, credentialed personnel.
Plan and support event activations from pre-event logistics through teardown, including site walkthroughs, post orders, run-of-show details, and team briefings.
Coordinate with venue, client, and vendor stakeholders, and be on-site as needed to uphold service standards.
Prepare and submit accurate client invoices, reconcile timesheets against schedules and billing, and promptly resolve discrepancies.
Track event budgets and expenses, flag variances to the Regional Area Manager, and support payroll validation and contract compliance.
Author and deliver After Action Reports (AARs) covering event summaries, incident documentation, lessons learned, and recommendations.
Maintain event files and records, and produce recurring operational and performance reports for client and internal leadership.
Serve as a day-to-day contact for client leadership by providing proactive updates, escalating issues early, and bringing solutions.
Partner with the Regional Area Manager on strategy, client expectations, and service delivery.
Ensure officers and subordinate leadership perform duties in accordance with client policies and procedures and state and federal regulations.
Assist the Region Account Manager in analyzing current procedures and developing strategic plans for program growth and sustainability.
Maintain service quality as a liaison between Surefox and the client, and identify ways to improve efficiency and effectiveness.
Monitor strategic direction and relationships that are important to organizational growth.
Oversee delivery and consistency of the counseling program to assigned personnel and direct reports.
Identify operational deficiencies and training gaps.
Ensure the security posture is maintained at the level required by the client.
Complete other tasks and assignments provided by the Regional Account Manager and Surefox Leadership.