Security Events Program Manager

Surefox North America•San Francisco, CA

4d•$180,000 - $210,000•Onsite

About The Position

Surefox North America Inc. is seeking an experienced, full-time Security Events Program Manager to oversee operations for a specific security events program in the Bay Area. Under the direct guidance of Program Leadership, the manager ensures assigned officers and subordinate leaders perform according to client policies and procedures and applicable state and federal regulations. The role also assists the Region Account Manager with reviewing procedures and planning for the program’s future growth and sustainability. The manager serves as a liaison between Surefox and its client, maintaining service quality and identifying ways to improve efficiency and effectiveness. The position monitors strategic direction and client relationships, oversees delivery of the counseling program to assigned personnel and direct reports, identifies operational training gaps, and ensures the security posture meets client requirements. The role also handles other assignments from the Regional Account Manager and Surefox Leadership. Candidates should be goal-driven, communicate effectively, and interact professionally and respectfully with colleagues, client employees, and the public. Surefox welcomes veterans and military reservists and is not offering visa sponsorship for this position. The position is based in San Francisco, California. The listed schedule is Monday through Friday, 0800–1600 PST; the role also requires flexibility to work evenings, weekends, and on-site event days. Annual salary is $180,000–$210,000, with competitive medical benefits and an optional 401(k).

Requirements

4–6+ years of experience in event operations, security operations, workforce coordination, or a related field.
Experience staffing and scheduling large or high-profile events.
Working knowledge of invoicing, billing reconciliation, and budget tracking.
Strong writing skills, including experience producing formal reports such as After Action Reports.
Comfort working with executive-level client stakeholders.
Proficiency in Microsoft Office or Google Workspace, especially Excel or Sheets, and workforce scheduling platforms.
Flexibility to work evenings, weekends, and on-site event days.
Goal-driven, with strong communication skills and the ability to interact professionally and respectfully with employees, client employees, and the public.

Nice To Haves

Background in security, hospitality, live events, or corporate event management.
Experience supporting a single embedded client account.
Familiarity with licensing and credentialing requirements for security personnel.
Bachelor’s degree or equivalent experience.
Veteran or military reserve experience is welcomed.

Responsibilities

Build and manage event staffing plans based on client requirements, scope, and budget, including scheduling, confirmations, and real-time coverage management.
Resolve call-outs, staffing gaps, and last-minute changes, and partner with recruiting and field operations to maintain a bench of qualified, credentialed personnel.
Plan and support event activations from pre-event logistics through teardown, including site walkthroughs, post orders, run-of-show details, and team briefings.
Coordinate with venue, client, and vendor stakeholders, and be on-site as needed to uphold service standards.
Prepare and submit accurate client invoices, reconcile timesheets against schedules and billing, and resolve discrepancies promptly.
Track event budgets and expenses, flag variances to the Regional Area Manager, and support payroll validation and contract compliance.
Author and deliver After Action Reports (AARs) covering event summaries, incident documentation, lessons learned, and recommendations.
Maintain event files and records, and produce recurring operational and performance reports for client and internal leadership.
Serve as a day-to-day contact for client leadership, providing proactive updates, escalating issues early, and bringing solutions.
Partner with the Regional Area Manager on strategy, client expectations, and service delivery.
Ensure officers and subordinate leadership perform according to client policies and procedures and applicable state and federal regulations.
Assist the Region Account Manager in analyzing current procedures and developing strategic plans for program growth and sustainability.
Oversee consistent delivery of the counseling program to assigned personnel and direct reports.
Identify operational deficiencies and training gaps.
Ensure the security posture is maintained at the level required by the client.
Handle other tasks and assignments given by the Regional Account Manager and Surefox Leadership.