Security Enablement Engineer

Pendo•Raleigh, NC

1d•Hybrid

About The Position

Pendo's Information Security team protects entrusted data and helps ensure its products are built with security and privacy by design. The team includes Security Operations, Product Security, Governance, Risk, and Compliance (GRC), and Security Enablement, with thirteen members supporting the broader security program. The Security Enablement Engineer bridges Information Security, Go-To-Market (GTM) teams, and customers. The role owns resources, processes, and technical conversations that help Sales and Customer Engineering address customer security questions, resolve deal blockers, and navigate security reviews. The engineer uses AI and automation to make security information more accessible, prioritize escalations requiring deeper expertise, and protect the security team's capacity for broader program work. The role is based in Raleigh and is suited to a customer-facing technical professional who can communicate with engineers and executives and is interested in deepening cybersecurity expertise. Pendo describes its culture as hybrid, with employees in the office three days per week unless designated remote. The expected base salary range for this role in Raleigh, NC is $108,800–$131,000.

Requirements

At least 3 years of experience in a customer-facing technical role, such as Sales Engineering, Solutions Engineering, Customer Engineering, or Technical Consulting.
Strong experience discussing enterprise SaaS technology with customers, including APIs, integrations, deployment models, and data governance.
Ability to explain technical capabilities and confidently address complex customer questions.
Clear, effective communication with technical and executive audiences, including translating complex concepts into accessible live and written explanations.
Demonstrated ability to manage competing requests, assess priorities, and independently follow through on commitments.
Practical familiarity with common AI tools and experience applying them to workflows beyond basic information retrieval.

Nice To Haves

Working knowledge of cybersecurity concepts and compliance frameworks such as SOC 2 and ISO 27001, and interest in deepening cybersecurity expertise.
Experience completing security questionnaires or supporting customer security due diligence, trust, and assurance requests.
A security certification such as CompTIA Security+, CCSK, CISSP, or CISA.
Experience with GRC or trust management platforms such as Vanta, Drata, or Secureframe, or with security questionnaire automation tools.
Pre-sales experience at an enterprise SaaS company, particularly with security or IT buyers.

Responsibilities

Build and maintain resources that help GTM teams answer customer security questions and complete security questionnaires independently.
Use AI and automation to make security workflows more efficient, accurate, and self-service.
Serve as the primary escalation point for security questions that Sales cannot resolve using existing resources; research complex questions, coordinate with Information Security specialists, and provide timely responses.
Evaluate incoming security requests based on deal stage, urgency, strategic importance, and risk; set priorities, communicate turnaround expectations, and involve security teammates when needed.
Join pre-sales and customer calls with Sales and Customer Engineering to explain Pendo's security, privacy, and compliance posture to technical and executive audiences.
Deliver regular enablement sessions to help customer-facing teams use security resources and documentation, follow escalation processes, answer common questions, and recognize when additional expertise is needed.
Own urgent or strategically important security questionnaire escalations, coordinate accurate and complete responses, and engage appropriate security stakeholders.
Investigate customer concerns involving security, integrations, deployment models, and data privacy; work with internal stakeholders to resolve technical objections and escalate product gaps to the CISO, Engineering, and Product leadership.
Turn recurring customer questions into reusable answers, improved security documentation, and sales enablement materials; continually improve the answer library and training resources.
Partner with Sales, Customer Engineering, and Product to maintain consistent and accurate security messaging throughout the customer journey.
Apply AI tools to questionnaire responses, documentation, and enablement workflows; validate AI-assisted output and handle data appropriately before sharing information with customers.