Security Enablement Engineer

Pendo•Raleigh, NC

1d•$108,800 - $131,000•Hybrid

About The Position

Pendo’s Information Security team protects entrusted data and helps ensure its products are built with security and privacy by design. The 13-person team spans Security Operations, Product Security, Governance, Risk, and Compliance (GRC), and Security Enablement. The Security Enablement Engineer bridges Information Security, Go-To-Market (GTM) teams, and customers. The role owns resources, processes, and technical conversations that help Sales and Customer Engineering address customer security questions, resolve deal blockers, and navigate security reviews. The engineer uses AI and automation to make security information more accessible, triages escalations requiring deeper expertise, and helps preserve the security team’s capacity for broader program work. The role is based in Pendo’s Raleigh office and follows the company’s hybrid culture, with three in-office days per week unless designated remote. The position builds and maintains self-service resources for GTM teams, responds to complex security questions, prioritizes incoming requests, joins customer and pre-sales calls, and delivers team training. It also owns strategic questionnaire escalations, helps resolve security-related deal blockers, converts recurring questions into reusable knowledge, partners with Sales, Customer Engineering, and Product on consistent messaging, and applies AI responsibly to enablement workflows. Pendo was founded in 2013. Its mission is to improve society’s experience with software, and its stated core values are Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Requirements

At least 3 years of experience in a customer-facing technical role, such as Sales Engineering, Solutions Engineering, Customer Engineering, or Technical Consulting.
Strong experience discussing enterprise SaaS technology with customers, including APIs, integrations, deployment models, and data governance.
Ability to explain technical capabilities and address complex customer questions confidently.
Clear, effective communication with technical and executive audiences, including in live customer conversations and written responses.
Demonstrated ability to manage competing requests, assess priorities, and independently follow through on commitments.
Practical familiarity with common AI tools and experience applying them to workflows beyond basic information retrieval.

Nice To Haves

Working knowledge of cybersecurity concepts and compliance frameworks such as SOC 2 and ISO 27001, and interest in deepening cybersecurity expertise.
Direct experience completing security questionnaires or supporting customer security due diligence, trust, and assurance requests.
A security certification such as CompTIA Security+, CCSK, CISSP, or CISA.
Experience with GRC or trust management platforms such as Vanta, Drata, or Secureframe, or security questionnaire automation tools.
Pre-sales experience at an enterprise SaaS company, particularly with security or IT buyers.

Responsibilities

Build and maintain resources that help GTM teams answer customer security questions and complete security questionnaires independently.
Use AI and automation to improve the efficiency, accuracy, and self-service availability of security workflows.
Serve as the primary escalation point for customer security questions that cannot be answered using existing resources; research complex questions and coordinate with Information Security specialists as needed.
Triage incoming security requests by deal stage, urgency, strategic importance, and risk; set priorities and communicate turnaround expectations.
Join pre-sales and customer calls with Sales and Customer Engineering to explain Pendo’s security, privacy, and compliance posture to technical and executive audiences.
Deliver regular enablement sessions on security resources, documentation, and escalation processes.
Own urgent or strategically important security questionnaire escalations, coordinate accurate responses, and engage relevant security stakeholders.
Investigate customer concerns involving security, integrations, deployment models, and data privacy; coordinate resolution of technical objections and escalate product gaps to CISO, Engineering, and Product leadership.
Turn recurring customer questions into reusable answers, improved security documentation, and practical sales enablement materials; improve the answer library and training resources.
Partner with Sales, Customer Engineering, and Product to maintain consistent, accurate security messaging throughout the customer journey.
Apply AI tools to questionnaires, documentation, and enablement workflows; validate AI-assisted outputs and handle data appropriately before sharing information with customers.