JW Marriott Dock Master (Monday - Friday 7am-3pm)

Comstock•Reston, VA

1d•Onsite

About The Position

The Security Dock Master for ParkX Management is responsible for ensuring the loading dock’s schedule allows for smooth deliveries. This role involves coordinating the arrival and departure of moving trucks, managing move-in and move-outs, protecting the dock area during deliveries, and coordinating the removal of bulk materials and trash. The Dock Master also performs daily inspections, manages cleaning schedules, and assists with other tasks as assigned by property management and engineering & operations. Additionally, the role requires ensuring team members understand corporate goals, resolving customer concerns, verifying security officer licensing, and planning security operations specific to the property. Maintaining equipment through regular maintenance and preventative care is also a key responsibility.

Requirements

High School Diploma or Equivalent
Minimum of 1 years of security or Dock Master experience
Must be certified security officer in Washington DC, Virginia, Maryland
Minimum of at least 1-year experience in customer-service related field
Valid driver's license without major violations
Flexibility to work after hours and weekends, as needed
Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
CPR/AED/First Aid Certification
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision

Responsibilities

Coordinate the arrival and departure of moving trucks
Coordinate move in and move outs, to include scheduling and monitoring on site movers
Protect doors and floors during deliveries and moves
Coordinate pickups and removal of bulk material items from loading dock and trash room areas
Report incidents or accidents to property manager as needed
Complete daily inspections and provide inspection report to manager
Manage routine cleaning schedules by vendor
Assist with other tasks as assigned by property manager and or engineering & operations
Perform other duties as assigned
Ensure team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook
Promptly address and resolve customer concerns in a first-class manner that is consistent with guidelines established by the Comstock Executive Team
Ensure all security officers are properly licensed to the required state assigned for employment. Assist with licensing process if needed for proper state.
Plans and coordinate security operations specific to the property
Maintains equipment through regular maintenance and preventative care