Security Dispatcher

Holiday Inn Club Vacations•Kissimmee, FL

7h•Onsite

About The Position

This position will be responsible for ensuring seamless communication and rapid response across all departments. This vital role demands a proactive individual with strong technical aptitude and exceptional communication skills to manage high-volume calls, dispatch personnel via two-way radio, and oversee a wide range of public safety and guest services communications. You'll be responsible for critical decision-making in emergency and non-emergency scenarios, providing vital information, maintaining meticulous records, and contributing directly to the safety and satisfaction of our community and first responders.

Requirements

High school degree or GED required
Proficiency in Microsoft Office products
Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed.
Must Possess a current and Valid State driver’s license.

Nice To Haves

Bilingual a plus but not required.

Responsibilities

Answer phones and radio calls promptly and professionally & Dispatch information via two-way radios and phones by Prioritizing and coordinating calls for service and emergency response.
Operate computer-aided dispatch systems & Monitor and direct personnel using radio, siren, and paging systems.
Monitor fire alarms and security systems (CCTV, video analytics) & Provide emergency instructions over the phone Support first responders through real-time coordination.
Maintain accurate records, logs, and dispatch reports, Record service requests, inventory, and other dispatch data.
Follow up on owner/guest concerns, provide clerical assistance.
Use computer systems to input and retrieve data.
Patrol premises, Monitor and authorize entrance of vehicles or people in the property, Secure all exits and doors after end of operations.
Performs miscellaneous job-related duties as assigned.