Security Dispatcher

Four Winds Casinos Career Site•New Buffalo, MI

4d•Onsite

About The Position

Responsible for coordinating information from Security Management, Security Officers, Surveillance, other Casino Departments, Local Law Enforcement, and Emergency Medical Services throughout the property and including other off-property operations operated by Four Winds Casino Resort. Maintains a log of all radio and telephone calls into and out of the Security Dispatch Center. Notifies the proper authority depending on the nature and issues of the various incoming and outgoing radio and telephone calls. Assigns Security Officers as needed to details and requests for personnel from other departments as well as responding outside agencies as needed. Receives all incoming calls from guests pertaining to Security matters, guest service issues pertaining to the Security Department and Gaming Commission concerning Security operations. Provides departmental information and conveys telephone messages accurately and in a timely manner. Maintains knowledge of all department Policies and Procedures, the Emergency Action Plan, Crisis Communication Plan, as well as standard operating procedures of Local Law Enforcement and Emergency Medical Services as applies to the Casino and its attendant properties. Notifies Shift Manager/Assistant Shift Manager/Floor Supervisor of any pertinent conditions as needed and as directed. Promotes positive guest and employee relations through prompt, courteous and efficient service. Must be knowledgeable of the emergency power system, emergency radio system, and other assorted emergency equipment used by the Security and Facility Departments, additionally must know how to respond to the notifications of each of these systems and know who and when to contact the correct responder to each. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Requirements

High school diploma or general education degree (GED) preferred.
Level 2 Gaming License required.
Computer literate in Microsoft Excel, Access and Word, Outlook or related software as well as TurboVUi Dispatch and Advantage monitor software packages.
Strong communication and typing skills required.
Ability to multi-task is critical as operations will include simultaneous use of surveillance, computer, radio, and emergency equipment in a responsible manner.
Must be able to work alone with little or no direct supervisor and be able to delegate tasks to other Security Officers within the property.
Must be able to keep personal and sensitive material or information confidential.
Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals.
Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense reasoning to a variety of situations must be able to prioritize numerous simultaneous tasks and requests.

Responsibilities

Maintains a log of all radio and telephone calls into and out of the Security Dispatch Center.
Notifies the proper authority depending on the nature and issues of the various incoming and outgoing radio and telephone calls.
Assigns Security Officers as needed to details and requests for personnel from other departments as well as responding outside agencies as needed.
Receives all incoming calls from guests pertaining to Security matters, guest service issues pertaining to the Security Department and Gaming Commission concerning Security operations.
Provides departmental information and conveys telephone messages accurately and in a timely manner.
Maintains knowledge of all department Policies and Procedures, the Emergency Action Plan, Crisis Communication Plan, as well as standard operating procedures of Local Law Enforcement and Emergency Medical Services as applies to the Casino and its attendant properties.
Notifies Shift Manager/Assistant Shift Manager/Floor Supervisor of any pertinent conditions as needed and as directed.
Promotes positive guest and employee relations through prompt, courteous and efficient service.
Must be knowledgeable of the emergency power system, emergency radio system, and other assorted emergency equipment used by the Security and Facility Departments additionally must know how to respond to the notifications of each of these systems and know who and when to contact the correct responder to each.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.