Security Dispatcher

Hebrew SeniorLife•Dedham, MA

12d•Onsite

About The Position

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment. We are currently seeking part-time candidates who are available to work 8-hour shifts Saturday and Sundays 630a-3pm.

Requirements

Strong verbal communication, situational judgment, and multi-tasking ability
Calm and composed demeanor under pressure
Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
Familiarity with radio dispatch, emergency procedures, and access control systems a plus
Customer service experience in healthcare, residential, or hospitality settings preferred
Valid driver's license preferred but not required
Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
BLS, EMT, or First Responder certification preferred (or willingness to obtain)
High school diploma or equivalent required

Responsibilities

Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
Serve as the point of contact for emergency responders until their arrival on campus
Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
Ensure resident check-ins are logged in accordance with policy and procedures
Track transportation movements and coordinate with drivers to ensure timely and safe service
Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
Maintain clear and professional records of calls and incidents
Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty