Security Dispatcher

Massanutten Resort

4h•Onsite

About The Position

Massanutten Resort is seeking a Security Dispatcher to join their team. This role is ideal for someone who is organized, efficient, and enjoys helping people daily. Responsibilities include assisting guests with lost items and dispatching resort officers to address various issues. The position requires strong office and clerical skills, computer literacy, excellent communication abilities, and a high level of organization, along with a commitment to providing exceptional customer service.

Requirements

Requires office/clerical skills
Computer literacy
Excellent communication skills
Must be highly organized
Able to provide great customer service
Must be at least 18
Able to work a flexible schedule

Responsibilities

Perform communications through electronic, written, and verbal applications
Process and document daily activities to ensure accountability
Monitor, dispatch, and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
Process and document Lost & Found – inquiries, inventory, log, and process found items
Process Resort UPS shipping – obtain information and process items for shipping
Exhibit exceptional confidentiality with sensitive information and documentation
Represent as a Resort Customer Service Ambassador
Complete special projects and duties assigned by Security Management
Other duties assigned by management