Security Dispatcher
About The Position
Massanutten Resort is looking for a Security Dispatcher who is passionate about organization, efficiency, and helping people. This role involves dispatching for the security team, assisting with lost items, and responding to various issues. The ideal candidate will have office/clerical skills, computer literacy, and excellent communication and customer service skills. The position requires a high level of organization and the ability to work a flexible schedule. The role also involves representing the resort as a Customer Service Ambassador and handling sensitive information with confidentiality.
Requirements
- Office/clerical skills
- Computer literacy
- Excellent communication skills
- Highly organized
- Ability to provide great customer service
- At least 18 years old
- Able to work a flexible schedule
Responsibilities
- Perform communications through electronic, written, and verbal applications
- Process and document daily activities to ensure accountability
- Monitor, dispatch, and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
- Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
- Process and document Lost & Found – inquiries, inventory, log, and process found items
- Process Resort UPS shipping – obtain information and process items for shipping
- Exhibit exceptional confidentiality with sensitive information and documentation
- Represent as a Resort Customer Service Ambassador
- Complete special projects and duties assigned by Security Management
- Other duties assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
