Security Dispatcher

Tenet Healthcare • Detroit, MI

8h • Onsite

About The Position

Embark on a rewarding career with DMC Sinai-Grace Hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary:
Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority. Responsible for operating various sophisticated technology equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, The Dispatcher is required to perform while demonstrating optimal customer service skills.

Requirements

• High school graduate or GED required or equivalent combination of education and experience.
• Effective written and oral communication skills a must (includes using proper grammar and spelling or report writing responsibilities)
• Effective interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
• Ability to handle both common and crisis situations, calmly and efficiently.
• Ability to use sound and independent judgement and critical thinking skills.
• Strong active listening skills
• Ability to frequently prepare written reports and provide quality customer service.
• Must meet all physical requirements of the job. This could require an annual physical.
• Must be able to perform duties wearing personal protective equipment (Masks, gowns, security-related equipment, etc.), as required.

Nice To Haves

• Emergency Management credentials FEMA 300, 400, 700.

Responsibilities

• Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
• Knowledge of individual hospital and exterior campus.
• Receive emergency and non-emergency calls and record significant information.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send Police Authority Officers to respond to situations.
• Coordinate with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
• Understanding of police and fire response 911 notifications
• Reporting unusual active to security staff who may investigate further or take action themselves.
• Track inquiries, reports and request via manual or electronic logs.
• Provides exceptional customer service to staff, patients, visitors and physicians.
• Maintains an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for position.
• Emergency Management credentials FEMA 300, 400, 700.
• Other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED