Security Dispatcher in Jersey City, NJ

GUARDIAN SECURITY SERVICES•Jersey City, NJ

9d•Onsite

About The Position

Guardian Security Services is seeking highly motivated personnel to work as a dispatcher in our Jersey City, NJ office. Guardian Dispatch is a growing division at the forefront of improving employee and customer service. Our team members are passionate about growth, innovation and collaboration. We encourage all our Dispatchers to think outside the box and challenge the “that’s what we’ve always done” approach.

Requirements

High School graduate (some college education is preferred).
Previous experience in security dispatching and managing multiple schedules or as a Security Manager
Ability to use computer, enter basic data and perform email functions.
Ability to maintain accurate routine logs and reports.
Able to follow all procedures and protocols consistently.
Courteous telephone manner.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective team member.
Good organizational skills.
Customer service and service delivery orientation.
Ability to maintain professional composure when dealing with unusual circumstances.
Must have good decision making skills.
Understand standard security practices.
Capable of covering open post and effectively managing schedules.
Experience with Scheduling Program is a MUST.

Nice To Haves

Some college education is preferred.
WinTeam software experience a plus.

Responsibilities

Heavy phone use contacting and scheduling employees for callouts through our schedule management system.
Updating schedules.
Calling sites to check up on personnel.
Taking messages from employees to relay to management.
Performing administrative work.
Answering calls: Professionally receive incoming calls, roll call, and covering open posts in a timely manner.
Incident assessment: Evaluate the severity of each call to prioritize responses and determine the appropriate level of security response.
Dispatching security personnel: Assign the most qualified security guard or concierge based on location, situation, and available personnel to each shift.
Communication management: Maintain clear and concise communication with employees, management and clients, providing updates and instructions as needed.
Incident reporting: Document details of each incident, including timestamps, locations, and actions taken.